Director, Enrollment Innovation

Thyme Care • Nashville, TN

3h

About The Position

Thyme Care's ability to enroll members into our program is critical to our continued growth and success. While our phone outreach has delivered strong results against industry standards, we see significant opportunities to go further. We're investing strategically in new channels and pilots to unlock the next level of enrollment performance.

The Director of Enrollment Innovation is a brand new role dedicated to leading these new investments and initiatives to drive enrollment success. Reporting to the Head of Enrollment Strategy, you'll be responsible for identifying untapped opportunities, designing and executing rigorous pilots, and scaling what works. This role is equal parts ideation, execution, and scale: you'll move from whiteboard to pilot to operational rollout, acting as the driving force behind our next generation of enrollment strategies.

Requirements

• 7+ years of experience across healthcare strategy and operations, with a clear track record of building and scaling complex initiatives from the ground up.
• A background that combines strategic thinking with operational execution — you're equally comfortable building business cases and rolling up your sleeves to make things happen.
• Strong quantitative skills, including proficiency with data analysis tools and comfort building models to forecast impact.
• Demonstrated ability to influence and align cross-functional stakeholders at all levels without direct authority, building trust and driving collaboration across teams.
• Comfort with ambiguity and a bias for action — you know how to create clarity, structure, and results when there's no playbook.
• Bachelor's degree required

Nice To Haves

• MBA or relevant graduate degree preferred.
• Experience working in healthcare and/or value-based-care specifically a plus.

Responsibilities

• Identify and evaluate new enrollment channels and strategies — including in-person enrollment, physician and partner-supported enrollment, and emerging technologies. You'll work cross-functionally with Operations, Product, Marketing, Clinical, and Data teams to assess opportunities and recommend which ones we should test.
• Own the end-to-end design and execution of enrollment pilots — from building the business case and securing resources, to hands-on implementation, measurement, and analysis. You'll operate as the de facto owner of early-stage initiatives, with accountability for results and rapid iteration.
• Build data-backed insights that tell the story of what's working and why, translating pilot learnings into strategic recommendations for leadership and operational playbooks for scale.
• Develop a repeatable innovation function — creating the frameworks and processes that help Thyme Care consistently evaluate, test, and scale new enrollment approaches with speed and rigor.
• Stay ahead of industry trends and bring fresh thinking to enrollment strategy, challenging conventional approaches while remaining grounded in member needs and operational feasibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 101-250 employees