Director, Engineering, Digital Experiences

sephora.com • San Francisco, CA

4d • Hybrid

About The Position

As Director of Engineering – Digital Experiences, you'll be leading Sephora's scaled personalization ecosystem and driving the transition of agentic commerce from pilot to production. The work you do will impact beauty, as you architect innovative, AI-driven digital experiences that shape how millions of clients discover, engage with, and shop for beauty. You'll manage a high-performing, inclusive engineering team that's united in beauty, supported by those who are equally passionate about delivering cutting-edge, personalized digital experiences.

Requirements

• 10+ Years of Engineering Experience. Proven leadership in building and scaling digital platforms, with deep expertise in personalization, recommendation systems, or data-driven customer experiences.
• Technical Expertise. Hands-on proficiency with modern frontend frameworks (e.g., React, TypeScript, GraphQL), cloud-native architectures, event-driven systems, real-time data pipelines, and AI/ML-enabled solutions such as recommendation engines or GenAI-powered experiences.
• AI & GenAI Knowledge. Experience working with AI/ML teams and meaningful exposure to GenAI, large language models (LLMs), or agent-based systems, including hands-on use of AI-assisted development tools.
• Leadership & Culture Building. A demonstrated ability to build and lead inclusive, high-performing teams with a strong focus on belonging, diverse perspectives, and a startup mindset that balances speed, innovation, and scalability.
• Strategic Vision. The ability to operate as both a hands-on solution engineering leader and a strategic partner, bridging architecture, team leadership, and cross-functional collaboration to deliver measurable business impact.

Responsibilities

• Lead Personalization & Agentic Commerce. Expand personalization coverage, accuracy, and real-time decisioning across all digital touchpoints while scaling AI-driven agentic commerce experiences, including assistants, guided selling, and contextual recommendations.
• Architect Scalable Solutions. Design and deliver modular, real-time systems using Azure, React, GraphQL, and Databricks, ensuring technical excellence and production reliability.
• Partner Cross-Functionally. Collaborate closely with Product, AI/ML, GenAI, and Marketing teams to improve inference quality, model performance, and enable agentic use cases across customer journeys.
• Drive AI-Native Engineering Practices. Champion the adoption of AI-assisted development tools such as Claude Code, fostering a culture of continuous learning, experimentation, and innovation.
• Own Business Impact. Drive measurable outcomes across engagement, conversion, average order value (AOV), personalization accuracy, and experimentation velocity.

Benefits

• Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, and vision coverage. Sephora also fully covers our employees’ disability and life insurance.
• Wealth. We offer a competitive 401k with 4% match as well as FSA and HSA programs. We also offer a Student Debt Retirement plan, where your student loan payments qualify to earn the 401k match from Sephora.
• Balance. You’ll be empowered to find the perfect blend of work/life balance that actually works for you with PTO, flexibility, protected leave, and more.
• Growth. Career growth is built into every role, with access to training, development, and tuition reimbursement.
• Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products.
• Support. Join a team that truly cares – with free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse. Plus, volunteer and donation matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees