Director, Employee Communications

Optimum•Plano, TX

About The Position

The director of communications will be a critical member of the Corporate Communications team supporting all internal communications for the Chief Operating Officer at Optimum. This will include the company’s CX team, Customer Service & Care, Network Services, Data & Analytics, and Business Transformation areas. This role serves as a strategic communications partner and trusted operator, responsible for shaping, coordinating, and executing high impact internal communications across the organization.This individual will partner closely with senior executives to translate strategy into clear, compelling narratives, ensure alignment across leadership and frontline teams, and drive disciplined execution of key forums, meetings, and initiatives. The role is highly hands-on and suited for someone who can think strategically, communicate with clarity, and move quickly from concept to execution.

Requirements

10+ years of experience in executive communications, corporate communications, chief of staff, strategy, or a related role supporting senior leadership.
Proven experience supporting C-suite or senior executives in a complex, fast-paced organization.
Exceptional written and verbal communication skills with the ability to translate complex topics into clear, compelling narratives.
Strong executive presence and judgment; comfortable interacting with leaders at all levels of the organization.
Advanced proficiency in executive presentation development (e.g., PowerPoint) with a strong eye for storytelling and detail.
Highly organized, proactive, and adaptable, with the ability to manage multiple priorities under tight deadlines.
Strategic thinker with strong execution discipline
Trusted partner with high discretion and integrity
Detail-oriented while maintaining a big-picture perspective
Comfortable navigating ambiguity and shifting priorities
Collaborative, calm under pressure and solutions-oriented

Nice To Haves

Preferred experience supporting operations, technology, network services or customer-facing organizations

Responsibilities

Executive & Organizational Communications
Serve as the primary internal communications partner for the COO
Develop and deliver high quality, end-to-end messaging that reinforces strategic priorities, operational performance and organizational expectations
Draft, refine, and manage communications including executive emails, organizational announcements, talking points, FAQs and change communications
Ensure consistency, clarity and tone across all communications, while tailoring messages for diverse audiences and channels
Partner with cross-functional teams (HR, Finance, Marketing, Corporate Communications peers, etc.) to ensure cohesive and consistent messaging
Leadership Forums, All Hands and Offsites
Lead planning and execution for all hands meetings, leadership forums, offsites and other large-scale leadership engagements
Own agendas, messaging flow, presentation development, speaker preparation and follow-ups to ensure meetings drive alignment and outcomes
Partner with leaders to create compelling narratives and visuals that connect strategy, performance and priorities
Executive Presentation Development
Create and manage high-quality executive presentations, including board facing materials, leadership updates and operational reviews
Translate complex operational, financial and performance information into clear, actionable messaging tailored for different audiences
Maintain high standards for accuracy, polish and visual clarity
Operational Support
Act as a thought partner to the Chief of Staff and COO on planning, prioritization and execution of key initiatives
Track action items, commitments and deliverables from leadership meetings and forums to support follow-through and accountability
Anticipate needs, proactively resolve issues and ensure leaders are prepared and positioned for success
Support ad hoc initiatives and special projects as business priorities evolve