Director, Ecommerce Technology

Trulieve

55d•Remote

About The Position

If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve! If you have a desire to help others in need through your efforts, this may be the role for you! At Trulieve, we strive to bring our patients the relief they need in a product they can trust. Our plants are hand-grown in an environment specially designed to reduce unwanted chemicals and pests, keeping the process as natural as possible at every turn. Our products are designed to alleviate seizures, severe and persistent muscle spasms, pain, nausea, loss of appetite, and other symptoms associated with serious medical conditions such as cancer. Our specially trained staff works hand-in-hand with physicians to provide the right products and the correct dosage to ensure patients get the compassionate care they need. A tremendous opportunity to shape and drive the digital presence of a rapidly growing company. As the eCommerce Senior Director, you will build and lead teams to deliver all technical aspects of Trulieve’s B2C e-commerce sites, marketing websites, mobile solutions, and integration platforms. You will play a key role in defining the digital strategy, collaborating with Executive leaders from Marketing, Sales, and other business teams. Your work will support over $1B in e-commerce sales, driving technology platform decisions and leading internal and vendor teams to successful implementations.

Requirements

Leadership and management experience with strong interpersonal skills, capable of leading and directing teams and individuals.
Provide Agile delivery guidance for software and technical components of Trulieve’s application platforms.
Developer-level application support and operational oversight.
Solution design focused on Composable, M.A.C.H., and “Well Architected Framework” for maximum reuse across functions/regions.
Independent judgment with strong analytical skills for decision-making.
High degree of inquisitiveness and eagerness to learn.
Self-motivated with a strong business sense to meet product requirements and articulate them in an architecture model.
Knowledgeable about applications, technological advances, and application environment elements.
Service-oriented, tactful in user interactions, and results-oriented.
Ability to work independently, manage priorities, and multi-task.
10+ years of experience leading eCommerce multi-domain solutions.
Minimum of 10 years managing or leading large-scale enterprise technology teams.
Strategic vision for digital solutions and opportunities.
Experience in applications and systems architecture, including service-based and Ecommerce application architecture.
Experience with cloud infrastructure, microservices, APIs, and publish/subscribe models.
Excellent communication skills for interaction with business leaders.
Ability to lead technical architecture design and planning sessions.
Significant experience in Agile environments, adaptable to Trulieve's needs.
Strong organizational skills.
Customer service focus with a proactive personality to drive results.
Bachelor’s degree or 10+ years of equivalent experience.
Relevant certifications (e.g., Amazon Cloud, Security, Architecture).

Responsibilities

Lead eCommerce Development, Application, Cloud Infrastructure, and DevOps support teams.
Oversee all aspects of B2C e-commerce sites, including large projects, enhancements, and level 2/3 production support.
Develop the e-commerce roadmap in collaboration with Digital Delivery, Sr Director, and key business stakeholders.
Build and structure the organization to deliver world-class digital solutions.
Resolve issues related to technology and applications within the e-commerce domain.
Engage in detailed design, solution review, and occasional production troubleshooting.
Build relationships with key stakeholders to foster partnerships and synergies between Sales, Marketing, and IT.
Develop a thorough understanding of the business to align e-commerce functionality with business strategy.
Stay updated on new technology advancements and lead the organization in adopting evolving technologies.
Research, evaluate, and onboard strategic vendors for digital solutions.
Provide leadership in scoping, estimating, and managing digital projects.
Offer technical guidance and leadership in resolving production issues, ensuring root causes are identified and rectified.
Provide technical guidance on optimization of DevOps and related capabilities (e.g., automated testing, CI/CD), in addition to optimization of deployments that minimize disruption to the business (blue/green, or feature flag based deployments).
Ultimate responsibility for resolving issues with technology/applications in this domain.
Requires engagement in detailed design, solution review, and production troubleshooting of solutions on occasion.
Develop thorough understanding of the business to apply business knowledge/strategy to our e-commerce functionality/strategy.
Be on top of new technology advancements and act as the organization’s foremost leader on evolving technologies.