Gen Digital-posted 3 days ago
Full-time • Director
Hybrid • Mountain View, CA
1,001-5,000 employees

Who we are Gen Digital is the global leader in digital safety. More than 5 billion people are online - banking, learning, shopping and connecting. Our mission is to Power Digital Freedom - guarding online wellness to enable rich, full and safe digital lives. Gen blocks more than 14B threats a year, yet cyber criminals are getting more creative every day - leveraging LLMs, deepfakes, and targeting our identities. Our family of brands: Norton, LifeLock, Avast, Avira, AVG, CCleaner and Reputation defender protect over 500 million people worldwide. Ecommerce at Gen is the front-door - where people learn about cyber safety, how we can help them, then choose and purchase our products and services. The Ecommerce team at Gen is responsible for the overall browse, discover, purchase and retention customer experience across our brands globally. This is a multi-billion dollar, global, multi-site, multi-brand experience. Director - Ecommerce Product Management Our customers tell us they're confused and overwhelmed by the products, threats and terminology in cyber safety. As the Director of Ecommerce Product management, you'll focus on the Browse and Discover journey, helping to create a clear and compelling site where customers evaluate and choose the products that are right for them.

  • Develop, evolve and deliver a Browse and Discover product strategy
  • Lead a team of about 20 - product managers, experimentation professionals, web production specialists to drive a high-converting, customer-centric, top-of-funnel ecommerce experience
  • Drive measurable growth in conversion and customer engagement
  • Partner with marketing, engineering, data science, design partners to execute on evolving the customer experience, balancing short term commercial objectives, experience excellence and long-term strategies
  • Drive AI into key elements of the product development experience - we're experimenting with design to code, task and workflow automation and more
  • Lead, mentor and inspire your team to exceptional performance
  • An exceptional product leader, with a track record of driving measurable outcomes, developing product strategies, identifying and prioritizing the most valuable opportunities and focusing your team on recognizing that value
  • An ecommerce expert - you've driven value at scale in an ecommerce business with $100M+ in annual revenue, you know the funnel, and have worked with your partners in paid and owned media to drive revenue
  • You model outstanding collaboration - having worked in complex and/or matrixed environments, working with key partners like engineering and UX design
  • A determined, resilient and creative problem solver, undaunted by obstacles you find a way to overcome them
  • A seasoned people leader, with experience driving a high performing team
  • 10+ years in product management
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