Director, eCommerce Product Management - Cruise Ticket

Carnival Corporation • Fort Lauderdale, FL

74d

About The Position

Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We are looking for an amazing Director, eCommerce Product - Cruise Ticket to fill this role, which is based in our Fort Lauderdale office. The Director of e-Commerce Product for Cruise Ticketing leads the strategic vision, development, and optimization of the digital cruise ticketing experience across platforms. This role is responsible for driving innovation and seamless customer journeys from booking to boarding, ensuring alignment with brand standards and business goals. The main objective is to constantly optimize conversion, lead generation, and the functionality of the eCommerce channels, to provide best-in-class content and experience to platform users.

Requirements

• Computer Science, Economics, or a related Engineering field preferred. Marketing, eCommerce or Digital Sciences. MBA a plus.
• 8+ years related experience (product management/marketing)
• 5+ years of management experience
• Experience in travel, hospitality, entertainment, or packaged goods preferred.
• 10+ years of Product Management experience delivering highly successful consumer and eCommerce products.
• Experience on at least one customer-facing e-commerce platform is required; travel industry experience is a plus.

Nice To Haves

• Experience in travel, hospitality, entertainment, or packaged goods preferred.

Responsibilities

• Provide strategic leadership and vision for the direction of the e-commerce cruise ticket experience for all available digital platforms.
• Develop business cases, product road mapping, design, front-end engineering, launch, and continuous optimization.
• Monitor market trends, competitive dynamics, and emerging technologies to ensure alignment with commercially impactful innovations.
• Shape the product roadmap to reflect priorities by identifying and advancing initiatives that drive measurable business outcomes.
• Balance the needs towards the longer-term vision with shorter-term opportunities.
• Work closely with technology and engineering to drive development and frequent releases.
• Lead collaboration across product, design, engineering, marketing, and operations teams.
• Ensure seamless execution of product initiatives from ideation to launch.
• Champion a user-first approach to enhance the digital ticketing journey.
• Use customer feedback, usability testing, and analytics to drive continuous improvement.
• Monitor KPIs such as conversion rates, ticketing completion rates, and customer satisfaction.
• Leverage data insights to prioritize features and optimize performance.
• Manage product backlogs, sprint planning, and iterative releases using agile methodologies.
• Ensure timely delivery of high-impact features and enhancements.

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees