Director-E-commerce Fulfillment

ID Logistics US•Commerce, GA

3h•$165,000 - $185,000•Onsite

About The Position

The Operations Director is responsible for managing all aspects of a supply chain operation. The GM provides overall direction and oversight in the areas of performance, safety, P&L management, customer relations, continuous improvement, and associate development. This role requires a highly experienced, people-oriented leader who thrives in startup environments and is energized by building operations and teams from the ground up. The ideal candidate brings deep expertise in high-volume fulfillment and fast-paced distribution environments and has a proven ability to motivate teams, develop leaders, and create a culture of accountability, ownership, and pride. A strong leader in this environment is data-driven, floor-focused, fast, accountable, and obsessed with operational excellence and customer outcomes. They develop talent, build strong teams, and lead by example to deliver consistent, high-performance results.

Requirements

High school diploma or GED
Bachelor’s degree in Supply Chain, Logistics, Business, or a related field or equivalent work experience
10+ years of management experience with comprehensive knowledge in high-volume, fast-paced 3PL, distribution, warehouse, and transportation environments.
Experience managing multiple sites.
Strong P&L management experience.
High-volume e-commerce fulfillment experience.
Demonstrated critical thinking, problem-solving, and reasoning skills.
Ability to work effectively with diverse personalities and communication styles.
Proficiency with Microsoft Office, databases, warehouse management systems (WMS), and performance measurement tools.
Strong presentation, writing, and verbal communication skills.
Experience applying Lean, Six Sigma, or Kaizen principles.
Strong organizational and prioritization skills.
Ability to work a flexible schedule to meet operational needs.
Strong attention to detail with the ability to maintain accuracy in a fast-paced, high-volume environment
Data-driven mindset with the ability to analyze operational metrics and use insights to drive performance improvements

Nice To Haves

3 years’ experience in a 3PL environment.
Experience with ADP platforms, including ADP Workforce Now, Workforce Manager, and Recruiting Management, is helpful.

Responsibilities

Direct the operations of distribution, packaging, and transportation to achieve company objectives and meet customer expectations.
Evaluate overall operations and develop short and long-term goals to meet organizational objectives, including startup ramp-up and rapid scaling.
Oversee all warehousing, distribution, packaging and transportation operations to ensure company and customer requirements are met with a strong focus on speed, accuracy, and on-time fulfillment.
Focus on continuous improvement and make decisions about enhancing value, service and effectiveness, and profitability using data-driven metrics and lean methodologies.
Direct and oversee programs to ensure safety of all associates, equipment and property.
Ensure compliance with all company, customer, and government regulatory requirements.
Directly manage budget and P&L for operations.
Develop work plans ensuring appropriate staffing levels, managing labor costs, overtime and retention, including peak volume planning.
Maximize quality and productivity by understanding and mastering all job standards for each function, and evaluating performance variances in order to identify root cause, corrective action and training needs.
Participate in the collection of performance measurements per customer, vendor and/or site requirements, including KPIs such as throughput, service levels, order accuracy, and cycle time.
Prepare and submit weekly and monthly reports.
Deliver a consistent, high-performance experience to our associates and customer.
Manage multiple customers / facilities.
Maintain a visible, floor-focused leadership presence to remove barriers, support teams, and drive real-time problem solving.
Build and sustain a culture of ownership, urgency, respect, and accountability while motivating and developing high-performing teams in a startup environment.