Director, Division Operations

Goodman Manufacturing-posted 7 months ago
Full-time • Senior
Waller, TX
5,001-10,000 employees
Warehousing and Storage
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Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our Division Operations Director (DOD) position for our Central and Texas Branch Operations group located remotely but local to the region; preferably Houston, TX. The Director, Division Operations directs the Regional Operations Manager's (ROM's) and Branch Managers (BM's) by providing a high level of leadership, goal setting, coaching, training and direction. Responsibilities include overseeing, and where required, assisting in the hiring, training, performance management including annual performance and midyear evaluations and corrective actions of all staff within division. Ensures all company policies, safety standards, and procedures related to employees and operations are being followed at all times.

  • Provide leadership to the Operations Team of the Division to deliver high-level customer service, employee development, growth goals and excellence in branch operations.
  • Ensure all branches and employees are following all procedures, safety standards and work instructions.
  • Maintain a balance between making sure present and future work instructions remain relevant to the business.
  • Resolve customer issues and complaints when necessary.
  • Manage, supervise and conduct monthly site visits and assist in and follow up on any outstanding issues/deliverables.
  • Assist in the planning and forecasting of inventory needs, ensuring adequate product inventory is available.
  • Resolve operations issues or concerns by communicating and coordinating with BM's, ROMs', RM's and DVP and/or corporate staff where appropriate.
  • Suggest and implement policies, goals, objectives and procedures conferring with other affected departments.
  • Determine operational staffing requirements and coordinate the hiring and training processes with Human Resources.
  • Provide relevant and timely analysis of budgets, financial trends, financial KPIs and other relevant reports.
  • Develop financial budgets for yearly sales and operational expenses.
  • Provide recommendations to strategically enhance business performance through benchmarking KPIs.
  • Perform additional projects/duties to support ongoing business needs.
  • 5+ years of strong P&L experience.
  • 10+ years of branch management or sales leadership experience.
  • 10+ years of industry experience - HVAC wholesale.
  • Bachelor's degree required, preferably master's level, in both technical and business disciplines.
  • Product knowledge and HVAC industry knowledge a strong asset.
  • Proficiency and previous responsibility managing multiple locations, understanding of lease agreement contracts.
  • Strong strategic planning, vision, organization and leadership skills.
  • Effective customer service and relationship management skills.
  • Detailed knowledge of quality assurance and internal control processes.
  • Excellent analytical and problem solving skills.
  • Ability to influence and provide sound judgment, coaching and develop the team to achieve the desired results.
  • Proficiency in MS Office - Outlook, Word, Excel and PowerPoint and CRM applications.
  • Excellent verbal and written communication with strong business acumen.
  • Ability to work effectively with peers, subordinate and superiors across complex organizations.
  • Ability to comply with all Company policies and work procedures including safety protocols.
  • Ability to apply strong work ethics, integrity and a dedication to excellence on the job.
  • Benefits are effective on day one for all full-time direct hires.
  • Training programs are available to help guide team members and develop new skills.
  • Growth Opportunities - there are immense opportunities to grow your career.
  • You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
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