Director Disability and Absence Management

Crawford Job Listings - Global

82d

About The Position

This position is responsible for the delivery of disability and absence management services for a set of claim teams, which may include one or more of these lines of business: Short Term Disability (STD), FMLA/Absence/Paid Leaves, STD/FMLA integrated, LTD, Financial Analysts and Business Systems. This position will be tasked to refine and maintain overall metrics related to performance guarantees by client, internal required service levels by product and profitability of assigned claim teams through maximum cost containment. The Director will help drive departmental adoption of best practices as well as educate clients through presentations with consultants, senior leadership and HR as needed. Manages the business operations to ensure efficient and cost effective processes, optimal employee satisfaction and career development, grow and groom front line Team Managers, ensure effective and accurate procedures and technology are in place as well as support the company's strategic business goals.

Responsibilities

• Delivery of disability and absence management services for claim teams.
• Refine and maintain overall metrics related to performance guarantees by client.
• Ensure internal required service levels by product and profitability of assigned claim teams.
• Drive departmental adoption of best practices.
• Educate clients through presentations with consultants, senior leadership, and HR.
• Manage business operations for efficient and cost-effective processes.
• Ensure optimal employee satisfaction and career development.
• Grow and groom front line Team Managers.
• Ensure effective and accurate procedures and technology are in place.
• Support the company's strategic business goals.

What This Job Offers

• Career Level: Senior