Director, Digital Workplace and End User Services
About The Position
We’re seeking a strategic, execution-focused Director, Digital Workplace to lead our global end‑user technology experience. This role owns the global helpdesk (insourced and outsourced), end-user IT experience across all services, and digital workplace engineering, including Microsoft 365 and adjacent productivity platforms. The ideal leader blends operational rigor with product thinking—driving measurable improvements in satisfaction, reliability, security, and productivity at scale. You will serve as a visible leader in IT with direct engagement across senior leadership and cross-functional stakeholders.
Requirements
- 3 years in a similar leadership capacity.
- Experience leading global helpdesk operations across insourced and outsourced models.
- Leadership of Microsoft 365 ecosystems.
- Expertise in endpoint management (Intune/ConfigMgr) and device compliance.
- Experience with ITSM platforms and SLA/incident processes.
- Strong senior stakeholder communication and influence.
- Bachelor’s degree or equivalent experience.
- U.S. Citizenship required.
- Based in Scottsdale, AZ.
Nice To Haves
- Experience with DEX tooling and SLOs.
- Zero Trust and collaboration governance background.
- ITIL/Microsoft certifications.
- Automation experience (Power Platform, scripting).
- Experience in regulated or high-growth environments.
Responsibilities
- Define and execute the Digital Workplace strategy aligned to business goals, security standards, and employee experience benchmarks.
- Lead a global service desk across insourced and outsourced delivery models; drive consistency, quality, and continuous improvement globally.
- Own IT user experience (end-to-end) for all end-user services including endpoint, collaboration, identity, and core productivity platforms.
- Build and lead a Digital Workplace Engineering function responsible for Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Entra ID) and other productivity tools.
- Serve as a senior IT leader engaging with executive stakeholders, HR, Security, and business units to drive adoption, change management, and value realization.
- Lead and evangelize User Experience for all of IT ensuring user experience goals are consistently implemented and measured
- Own 24x7 service operations and major incident response; establish SLA/OLA governance and runbooks.
- Oversee ITSM/ESM tooling for ticketing, knowledge, self-service, and automation.
- Manage endpoint engineering (Windows/macOS), patching, software distribution, and device compliance.
- Implement digital experience monitoring (DEX) and observability tools.
- Champion automation and self-service to reduce MTTR and improve user experience.
- Govern tenant hygiene, licensing, feature lifecycle, and roadmaps for Microsoft 365 and complementary platforms.
- Partner with Security and Enterprise Architecture on endpoint security, identity, data protection, and Zero Trust models.
- Ensure compliance with regulatory, audit, and asset lifecycle requirements.
- Lead and develop a diverse team of managers, engineers, and analysts.
- Manage MSPs and vendor partners; negotiate contracts and drive accountability.
- Establish a data-driven performance culture focused on experience, reliability, and business impact.
Benefits
- More details about our company benefits can be found here: https://www.onsemi.com/careers/career-benefits
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What This Job Offers
Job Type
Full-time
Career Level
Director
