Director, Digital Solutions

Valvoline Global•Lexington, KY

1d•Hybrid

About The Position

At Valvoline Global Operations, we’re proud to be The Original Motor Oil, but we’ve never rested on being first. Founded in 1866, we introduced the world’s first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world’s largest integrated energy and chemicals companies, we are driven by innovation and committed to creating sustainable solutions for a better future. With a global presence, we develop future-ready products and provide best-in-class services for our partners around the world. For us, originality isn’t just about where we began; it’s about where we’re headed and how we’ll lead the way. We are originality in motion. Our corporate values—Care, Integrity, Passion, Unity, and Excellence—are at the heart of everything we do. These values define how we operate, how we treat one another, and how we engage with our partners, customers, and the communities we serve. At Valvoline Global, we are united in our commitment to: • Treating everyone with care.• Acting with unwavering integrity.• Striving for excellence in all endeavors.• Delivering on our commitments with passion.• Collaborating as one unified team. When you join Valvoline Global, you’ll become part of a culture that celebrates creativity, innovation, and excellence. Together, we’re shaping the future of automotive and industrial solutions. Valvoline Global Operations Headquarters is located in Lexington, KY. We prefer local candidates willing to work an in-office work schedule (3 days per week). The Director, Digital Solutions, owns the global Customer Experience (CX) portfolio strategy, value realization, and roadmap across Sales Experience & Enablement (SXE), Sales Learning Experience (SLX), and Customer Success & Enablement (CSE), ensuring alignment to enterprise growth priorities and customer outcomes. This role will ensure we maintain a portfolio COE ownership model, where CX capabilities are managed as products with clear value-based KPIs and global scalability. Primary accountability includes defining global CX portfolios, prioritizing investments, governing roadmaps, and ensuring measurable business impact (NPS, adoption, revenue growth, and partner success). The role drives the global CX strategy into execution through a hybrid operating model (global specialization + regional execution), ensuring solutions are built once, configured regionally, and adopted with speed and consistency. They will own the following tools: DASH360, DASH, Salesforce, Valvoline University(LMS), Global Sales Training Library, CX Loyalty, and Voice of the Partner Program. Reporting to this role are the following leaders and their respective teams: Sr. Manager of Sales Experience & Enablement, Manager of Training and Learning Experience, Sr. Manager of Customer Success & Enablement. While partnering with the Sr. Manager of Customer Experience Planning (PPM) and the Regional CX Leaders.

Requirements

Bachelor’s degree (or equivalent) in Business, Marketing, or Information Technology; Master’s degree preferred.
Minimum of 6 to 8 years of people management experience
10+ years leading global, cross-functional CX, product, or digital portfolios
Strong experience in product management / portfolio management at scale
Experience in CRM, digital platforms, training ecosystems, or customer success
Proven experience in leading CRM, digital platforms, training ecosystems, or customer success.
Strategic thinker with the ability to translate business goals into effective customer experience strategies.
Working knowledge of SAP and Salesforce.com
Ability to Travel Frequency 30-40%; Overnight Travel approximately 40%

Responsibilities

Own Global CX Portfolio Strategy & Value (30%)
Define and lead global CX portfolios (SXE, SLX, CSE) as product-based capabilities with clear value propositions
Establish and manage global roadmaps aligned to business growth priorities and OGSMs
Own value realization through KPI frameworks (NPS, adoption, revenue, pipeline, partner success)
Ensure “build once, deploy globally, configure locally” model is executed effectively
Lead Global Portfolio Execution and Drive Hybrid Operating Model (Global vs Regional) (30%)
Lead global portfolio owners across SXE, SLX, and CSE
Ensure end-to-end ownership of product lifecycle (strategy → build → adoption → optimization) across portfolios
Drive integration across portfolios to enable end-to-end customer journeys (Lead → Loyalty)
Clarify “global = what/how” vs. “regional = where/when” ownership model
Enable regions to adopt, configure, and execute global CX solutions effectively
Ensure consistency of experience while allowing necessary localization
Govern Prioritization, Planning, and Investment (20%)
Partner with CX Planning to prioritize initiatives through a single global backlog (Workfront)
Lead intake through global steering governance and decision forums
Balance global standardization vs. regional needs using “configuration-first, exception-based” model
Align resources and funding to highest-value CX initiatives
Establish Measurement & Insights (10%)
Define and enforce a shared KPI tree across CX (adoption, order value, pipeline, NPS, etc.)
Partner with analytics and brand teams to connect CX performance to business outcomes
Drive value reporting (scorecards, portfolio performance, ROI of CX investments)
Enable Cross-Functional Alignment & Growth (5%)
Act as the central connector across Sales, Marketing, Brand, Product, and Regions
Ensure CX initiatives are aligned to commercial growth, brand strategy, and customer needs
Leadership & Culture (5%)
Foster a culture of product ownership, accountability, and customer-centric innovation
Shift mindset from project delivery to product/value ownership
Personal career development and self-improvement

Benefits

Health insurance plans (medical, dental, vision)
Health Savings Account (with employer-base deposit and match)
Flexible spending accounts
Competitive 401(k) with generous employer base deposit and match
Incentive opportunity
Life insurance
Short- and long-term disability insurance
Paid vacation and holidays
Employee Assistance Program
Employee discounts
PTO Buy/Sell Options
Tuition reimbursement
Adoption assistance
Terms and conditions apply, and benefits may differ depending on position or tenure