Director - Digital Product Management - Global Loyalty and Benefits

American Express • Phoenix, AZ

397d • $150,000 - $225,000

About The Position

The Director of Digital Product Management for Global Loyalty and Benefits at American Express is responsible for leading the API Platform Vision and Strategy. This role focuses on enabling card member facing channels to leverage innovative technology, ensuring flexibility, scalability, and speed to market. The Director will create product roadmaps, prioritize features, and collaborate with engineering teams to develop efficient platform APIs, all while driving a customer-centric approach and maintaining high standards of product quality.

Requirements

• At least 8 years of demonstrated ability in product development and delivery with proven track record in defining winning product constructs and delivering a product roadmap.
• A balance of technical knowledge (especially API and how its built and leveraged) and business acumen with a proven track record in launching software or services in partnership with engineering teams, and/or working cross functionally with multiple stakeholders and product development teams.
• High degree of proficiency in OKR, Design Thinking, Event Storming, prototyping, iterative development, Scrum, and Agile product development.
• Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.
• Results driven mindset with a proven track record to prioritize and deliver against multiple priorities in a fast-paced, dynamic environment.
• Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.
• Ability to solve sophisticated problems and has a highly analytical approach.
• Deep knowledge of Payments, Accounting, Accounts Receivable, Loyalty programs, Card and Non-Card Lending is a plus.

Responsibilities

• Establish a product vision, strategy, and roadmap for GL&B's platform API with defined business metrics and targets.
• Lead multiple high-profile initiatives, ensuring collaboration and communication with key partners on strategy, program status, roadmaps, and trade-offs.
• Responsible for prioritization of features and capabilities while establishing a balance between the requirements of customers, stakeholders, and engineering work.
• Partner with product and technology leaders to deploy globally scalable solutions, ensuring continuous focus on best-in-class user experiences, opportunities to test and learn, efficient resource usage, product quality, and speed to market.
• Leverage agile best practices to assess feasibility of ideas and create product constructs and innovative capabilities that power best-in-class products.
• Drive improvements in future releases by obtaining feedback on products and capabilities and maintaining a pulse on external driven products.
• Lead the product team with clear objectives and key results; responsible for performance evaluations, employee engagement, coaching and people development.
• Enable analytics-driven decision making to evolve products and usage; produce ROI analyses and optimization recommendations.

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed