Director - Digital Platform Engineering (Remote, NC)

First Citizens Bank • Raleigh, NC

6d • Remote

About The Position

This is a remote role that may only be hired in North Carolina. The Director of Digital Platform Engineering leads the digital platform engineering team who can think in domains, not features. The ideal candidate is someone who can scale teams, manage complex UI states, and drive engineering excellence in regulated financial services environments. The digial platform engineering director will own building various domain microservices the digital platform consumes: Identity, Accounts, Transactions, Payments, Cards, Notifications, Entitlements.

Requirements

• Bachelor's Degree and 8 years of experience in Technology Delivery, Project, Program, or Portfolio Management OR High School Diploma or GED and 12 years of experience in Technology Delivery, Project, Program, or Portfolio Management

Nice To Haves

• 12+ years backend engineering leadership
• Domain-driven design (DDD) mastery
• Deep Java/Spring Boot & GoLang expertise
• Strong experience designing event-driven systems (Kafka, PubSub)
• Understanding of core banking integrations
• Deep experience with REST, GraphQL, gRPC
• Strong experience with distributed systems, concurrency, caching
• Experience leading 40+ engineers across 8–10 pods
• Knowledge of regulatory & audit requirements in banking
• Ability to lead incident/root-cause resolution at scale
• Payment rails (ACH, RTP, Wires, Zelle)
• Card processing APIs (Visa DPS, FIS, TSYS)
• Fraud integration patterns
• Experience in banks with multi-region architectures
• Complex platform design, build and implementation
• SOC2/SOX compliance experience
• Experience in Cloud Engineering and DevSecOps

Responsibilities

• Strategic Delivery Oversight - Collaborates with technology leaders, enterprise areas, and product management to align strategic objectives and roadmaps for the specified technology business unit. Facilitates quarterly and annual planning focused on delivering business value outlined in strategic objectives and roadmaps. Make moderate to complex business decisions that could have noticeable impact to department results. Manage strategic relationships and alignment with peers and leadership within assigned projects and function. Contributes feedback towards defining organizational goals, workforce strategy, and enterprise standards to establish metrics. Advocates for the importance of adhering to processes and compliance standards within the technology delivery function. Advises technology leadership and drives adoption of enterprise standards and best practices across direct area of responsibility.
• Delivery Execution - Ownership of the complete delivery lifecycle for mid to large size efforts, focused on achieving business objectives while maintaining high team performance. Manages multiple moderately to high complex processes, programs, and products spanning numerous technology domains and business areas. Accountable for scope, roadmaps, budget, staffing, and impediment management for programs and BAU activities. Manages and governs the development and execution of large technology and enterprise programs. Responsible for executing, overseeing, and communicating the delivery of these programs, driving results to achieve business outcomes. Leads cross functional development from design to delivery. Strategizes, schedules, and aligns financials and resources essential for executing large initiatives and programs ensuring delivery of key business outcomes. Develops methods for monitoring the progress and performance of these initiatives and programs, within the assigned technology function. Examines outcomes to identify potential issues, risks, and areas for improvement. Communicates recommendations to relevant stakeholders through reports or other documentation.
• Delivery Operations, Process Compliance Standards, and Financials - Contributes to annual budgeting and planning, monitors financial forecasts and performance, and implements financial controls. Evaluates opportunities to streamlines processes and workflows to improve operational efficiency, addressing bottlenecks in the end-to-end flow. Implements best practices to drive efficiency and improve time to production. Partners with the EPO as needed to ensure all efforts meet quality standards and compliance including SDLC, PMLC, Agile Standards, etc. Works with peers and junior staff to drive standardization of delivery practices in alignment to enterprise standards and controls. Drives best practices, governance, compliance and standards across the delivery organization.
• Vendor Management - Participates in negotiations with external consultants or technology vendors. Collaborates with technology leaders to effectively manage vendor relationships, optimizing the value vendors contribute to the organization by enhancing performance and aligning resources.

Benefits

• Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees