Director - Digital Engineering (Memphis, TN)

St. Jude Children’s Research Hospital • Memphis, TN

9d

About The Position

At ALSAC you do more than make a living; you make a difference. We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.® Job Description The Director of Digital Engineering will lead a cross-disciplinary team responsible for defining and executing the strategic direction of technology products to meet stakeholder needs and business objectives. This role oversees the development, integration, and optimization of marketing technology platforms to enable data-driven marketing and personalized customer experiences. You will manage and mentor a platform group that includes Solution Architects, Technical Architects, Product Owners, Business Analysts, System Analysts, and Software Engineers. Direct management responsibilities include 2–3 Product Owners and 2–3 Software Engineering Managers, while working closely with Solution and Technical Architects to ensure platform success. The scope includes overseeing the MarTech stack—such as CDP, Marketing Cloud, segmentation tools, audience management, and social engagement platforms—ensuring seamless data activation across channels.

Requirements

• Knowledge & Skills: Strong understanding of software technologies and ability to troubleshoot and resolve technical issues.
• Knowledge of hardware, software, and firewall setup.
• Ability to articulate both business and IT needs/issues to diverse groups.
• Excellent project management skills.
• Exceptional written and verbal communication skills.
• Ability to interact effectively with team members and business users.
• Knowledge of technology skills and best practices.
• Education & Experience: Bachelor’s degree in Engineering or a related field (required).
• 8+ years of experience in Information Technology.
• 4+ years of management experience.

Responsibilities

• Strategic Leadership: Define and lead the strategic direction of software application products. Collaborate with leadership, architecture, Information Security, and stakeholders to establish product strategy and a 3-year roadmap.
• Team Management & Mentorship: Manage and mentor technical leaders responsible for project plans, feature requirements, product quality, system design, software releases, and defect resolution. Ensure alignment with platform standards through collaboration with Technical Architects.
• Product Ownership: Guide Product Owners and Software Engineering Managers in defining user experience, wireframes, and prototypes. Ensure deliverables meet customer needs and adhere to user-centered design principles.
• Requirements Translation: Enable teams to translate customer requirements into product specifications. Communicate technical concepts in business terms to train internal teams and stakeholders.
• Technical & Security Alignment: Partner with Technical Architects, Solution Architects, and Information Security to meet technical and security requirements.
• Operational Oversight: Oversee platform operations, including status reporting, release coordination, product demonstrations, competitive analysis, and RFP responses. Manage external contractors and vendors to enhance platform capabilities.
• Cross-Functional Collaboration: Work effectively with ITS departments to ensure alignment with organizational objectives.
• Budget & KPI Management: Manage expense budgets, establish KPIs, and track/report performance metrics. Set goals to meet stakeholder needs effectively.
• Leadership & Development: Mentor and guide technical resources responsible for platform delivery, maintenance, and performance across 2–3 product teams.

Benefits

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees