Director – Digital Employee Experience (EX)

RTX•New York, NY

2d•Remote

About The Position

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense. The following position is to join our RTX Enterprise Services team: We are seeking a Director – Digital Employee to establish and scale an enterprise-wide employee experience (EX) practice within the IT organization, with a primary focus on improving service management effectiveness, consistency, and outcomes across the enterprise. This role will partner closely with IT and business executives to identify experience-driven opportunities to improve how employees interact with IT services, tools, and support. The role will develop structured, data-driven business cases to secure funding and executive sponsorship for experience and service management improvements that support operational reliability, workforce productivity, and mission outcomes. This position requires a disciplined, pragmatic approach to experience improvement—grounded in service management principles, measurable outcomes, and alignment with enterprise priorities in a regulated, security-conscious environment. This is a builder role—equal parts strategist, operator, and influencer. The successful candidate will shape EX from the ground up, connect employee experience to measurable business outcomes, and help leaders see EX not as a “nice to have,” but as a driver of performance, engagement, and organizational health.

Requirements

Bachelor’s degree in User Experience, Human-Computer Interaction, or a STEM-related field with applicable work experience in AI, data visualization, information architecture, UI design, or other related disciplines with with 14 years of related experience.
12+ years of experience in employee experience, transformation, service design, or other applicable initiatives
Hands-on experience applying AI to positively impact service delivery and operations
Demonstrated success influencing and partnering with executive leadership
Exceptional communication and storytelling skills, including executive-level presentations

Nice To Haves

Experience working in large, complex, or matrixed organizations
Background in consulting, design thinking, or transformation initiatives
Familiarity with employee listening platforms, EX measurement frameworks, and HR technology ecosystems

Responsibilities

Establish the Employee Experience Practice
Define the EX vision, principles, and strategy, aligned to company values and business priorities
Design and stand up the EX operating model, incorporating human-centric approaches into discovery and delivery methodologies
Identify and prioritize key employee journeys (e.g., onboarding, growth, performance, life events, exit) and pain points
Define and socialize core enterprise personas
Create repeatable methods, standards, and artifacts to support service improvement
Executive Partnership & Business Case Development
Partner with executive leadership to translate experience opportunities into clear business value
Develop business cases for EX investments, including ROI, cost-benefit analysis, risk mitigation, and impact on retention, productivity, and engagement
Present recommendations and funding proposals to senior leaders with confidence and credibility
Influence decision-making by connecting employee experience improvements to strategic outcomes (e.g., growth, transformation, operational efficiency)
Experience Design & Improvement
Apply human-centered design and employee research to shape experiences that are simple, consistent, and impactful
Identify opportunities on where and how to apply AI and other technological innovations to accelerate the service management experience
Partner with functional leaders to redesign policies, processes, and tools that materially affect the employee experience
Ensure experiences are inclusive, accessible, and scalable across roles, locations, and employee segments
Measurement & Insights
Define how employee experience success is measured (e.g., engagement, sentiment, adoption, productivity, lifecycle metrics)
Integrate EX metrics with existing people and business data to tell a coherent story
Use insights to continuously refine priorities and demonstrate value to stakeholders
Change Leadership & Enablement
Drive adoption and retention by developing change management approaches in partnership with change managers, product owners, communications and service teams
Act as a visible champion for employee experience across the organization
Build EX capability across Enterprise Services through education, coaching, and collaboration