Director, Development Product Owner

USAA•Plano, TX

13d•Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking an experienced and strategic Director, Product Owner to lead our team of Development Product Owners and Scrum Masters. This pivotal role will be instrumental in shaping the future of our member data product capabilities, such as member or customer 360 initiatives, ensuring they align with our business objectives and deliver outstanding value to USAA. You will be responsible for the end-to-end strategy, cost, and risk management of our member data products. Provides direction and oversight to a team that serves as direct representatives of the business on multiple agile teams or at the program or portfolio level. The team represents business collaborators to elicit, understand, analyze, document, refine and communicate business needs and requirements, so that business and/or technical delivery teams can build effective solutions. Possesses an expert knowledge and understanding of and ability to work within multiple delivery methodologies, including Agile and other approaches, to deliver business value. Leads the team through the completion of work, serving as a guide to identify and manage risks, dependencies, and impediments We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position.

Requirements

Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of experience in process improvement, project delivery, business/requirements analysis or directly related business operations/product line.
3 years of direct team lead or management experience.
Hands-on experience managing stages of the software or product development life cycle.
Expert knowledge and demonstrated use of least one technical software delivery methodology (i.e., Agile, Waterfall, etc.).
Experience with and actively drives towards a definition of minimum marketable features and minimum viable products.
Experience in Microsoft Office products and product management tools.
Expert knowledge and demonstrated experience providing coaching and guidance of Process Engineering Methodologies, project management, and/or Change Management Practices.
Experience analyzing business requirements and ability to find opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.

Nice To Haves

Proven ability to lead data product management initiatives, driving product vision from conception through successful launch and iteration.
Expertise in developing and delivering data product strategies, translating complex business needs into actionable roadmaps that deliver measurable value.
Deep understanding of data product management principles and best practices, consistently applying them to optimize product performance and user satisfaction.
A strategic, data-driven approach to product development, bringing to bear analytics and insights to inform key decisions and achieve optimal business outcomes.
Extensive experience in employing customer data to develop impactful products, with a deep understanding of customer segmentation, personalization, and lifecycle management.
Hands-on technical proficiency with Snowflake, including its advanced capabilities for data warehousing, performance optimization, and data sharing.

Responsibilities

Directs a team that works on Agile efforts to include highly complex multi-year journeys that span multiple Agile teams, programs, and/or portfolios.
Drives creativity and ingenuity among the team in the search for and application of new product development solutions to resolve highly technical complex and unique issues.
Serves as an Agile leader with vision for the team and leads the effective prioritization and delegation of work assignments.
Oversees and ensures the identification and engagement of business collaborators, domain and Subject Matter Experts across all levels of Agile work is completed effectively.
Partners with sponsors and key collaborators to gain an understanding of the needs, measures, and risks & controls for the improvement area.
Provides guidance and oversight at the portfolio, program and project level plans related to schedule, scope and resources.
Teaches and emphasizes methodology (Agile, Waterfall) principles and structure while creating an environment and mindset of continuous improvement.
Works with the business to develop metrics to manage risk, track benefits and adoption (KPIs, KRIs, etc.).
Oversees and holds DPOs accountable for applying knowledge and adhering to required Enterprise processes, procedures, controls, standards, tools and templates. (EPMO, SDLC, FFIEC, DDLC, etc.).
Coaches and mentors Product Owners.
Builds and oversees a team of employees through ongoing execution of recruiting, development, retention, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.