Director, Development Operations

Mozilla

3d•Remote

About The Position

Mozilla Foundation is a non-profit building a better technology future — powered by people, open by design, fueled by imagination. We deliver people-first alternatives to today’s extractive systems. We build side by side with developers, innovators and advocates, united in the belief that a better technology future is not only possible — it’s ours to create. Team The Development team at Mozilla Foundation drives the philanthropic support that fuels our mission to ensure the internet is a global public resource, open and accessible to all. The team builds meaningful relationships with individual donors, foundations, and partners who share our vision for a healthier internet. Through strategic fundraising initiatives, we secure the resources needed to advance Mozilla's mission of promoting openness, innovation, and opportunity online. The Director, Development Operations plays a leadership role within the team by owning the operational strategy, systems, and data infrastructure that enable the Development team to meet its fundraising goals effectively and sustainably. This role reports to the Vice President, Development and partners closely across Technology Platforms, Finance, and programmatic teams to ensure strong alignment, operational excellence, and donor-centered systems. The role also directly manages the Senior Coordinator, Development Operations and the Prospect Research Manager.

Requirements

10+ years of operations, systems, or campaign management experience within a nonprofit or philanthropy environment
Demonstrated success leading complex, cross-functional initiatives with executive visibility
Strong project management experience overseeing complex, multi-stakeholder initiatives
Experience managing and developing staff, including remote teams
Deep expertise in fundraising operations and systems
Knowledge of CRM systems (preferably Salesforce)
Experience setting operational strategy for development systems, processes, and tools, including Salesforce optimization, protocols, training, and adoption
Experience overseeing gift processing, reconciliation, and prospect research
Experience leading annual planning processes, including setting priorities, OKRs, and projections
Experience tracking and reporting progress against goals, including executive and impact reporting
Experience developing and managing team budgets in partnership with Finance
Experience building short- and long-term data strategies to inform fundraising planning
Strong analytical skills, including defining priority metrics, improving data hygiene, and strengthening reporting and dashboards
Experience evaluating systems and implementing operational improvements
Experience partnering cross-functionally with Technology Platforms, Finance, People, and program teams
Experience consulting on organization-wide fundraising systems and alignment
Experience leading Development team meetings and executing team work weeks
Experience contributing to building a culture of philanthropy within an organization

Nice To Haves

Experience supporting multiple revenue streams within a development function
Experience strengthening supporter engagement systems across fundraising channels
Experience advancing knowledge management practices across distributed teams

Responsibilities

Own and lead annual Development planning, including setting priorities, OKRs, and projections
Overseeing pipeline-building strategy to ensure sustainable fundraising growth
Track performance against goals and provide clear, data-informed updates to the VP, Executive Team, and Leadership Team
Develop and oversee the Development team budget in close partnership with Finance, People, and Operations
Set the operational strategy for development systems, processes, and tools that enable effective cross-team collaboration
Advance the team’s use of data in decision-making by defining priority metrics, strengthening data hygiene, and improving reporting and dashboards
Serve as the primary decision-maker and escalation point for Development’s partnership with the Technology Platforms team
Partner closely with the Tech Platforms team in overseeing Salesforce optimization, prioritization, protocols, training, and adoption
Ensure effective systems and processes for gift processing, reconciliation, and prospect research
Partner closely with Technology Platforms, Finance, People, programmatic teams, and revenue stream leads to ensure alignment across fundraising systems and strategies
Design and lead Development team meetings to advance strategic priorities and shared learning
Plan and execute team work weeks to drive alignment, innovation, and connection
Support onboarding and integration of new team members in partnership with People & Culture
Contribute to building and reinforcing a culture of philanthropy across the organization