Director, Developer Adoption & Experience

Visa•Foster City, CA

2d•Hybrid

About The Position

Visa Direct is seeking a Director of Developer Adoption & Experience within the Product, Money Movement Solutions team. This role is based in Foster City and reports to the Senior Director of Innovation and Developer Experience. You will play a crucial role in leading our efforts to create exceptional developer experiences that accelerate time-to-value and drive platform adoption. You'll own the complete developer journey from first discovery with documentation through testing and production success, building tools and experiences that make complex integrations feel effortless. This role combines technical product expertise with deep empathy for developer needs to create solutions that developers genuinely love using. You'll drive innovation in developer-facing tools, from AI-powered integration assistants to intuitive self-service portals, while collaborating deeply with our API Platform and Infrastructure team. Your team will build the experience layer that sits on top of our robust platform infrastructure, turning powerful but complex capabilities into delightful developer experiences. Success in this role means creating adoption experiences that drive measurable improvements in developer onboarding, satisfaction, and long-term success on our platform.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Deep understanding of developer experience principles and user-centered design
Experience building and maintaining SDKs, APIs, or developer-facing products
Excellent written and verbal communication skills with ability to explain complex technical concepts in jargon-free ways
Proven self-starter unafraid to get into the details, investigate legacy systems, and work with ambiguity.
Strong decision-making skills with experience creating strategic visions, defining execution roadmaps, and developing contingency plans for alternative scenarios

Nice To Haves

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
6+ years of software development experience with 3+ years focused on developer tools or SDK development
3+ years of product management or technical leadership experience
Proven track record of driving adoption metrics and developer satisfaction improvements
Experience with developer tooling, documentation systems, and community engagement
Bachelor's degree in Computer Science, Engineering, or equivalent experience
Experience at a company with successful developer platform or SDK programs
Background in developer relations, developer evangelism, or community building
Experience with AI/ML tools for developer productivity and automation
Knowledge of modern frontend frameworks and developer tooling ecosystems
Previous experience managing product managers focused on developer experiences
Experience with user research and data-driven product development

Responsibilities

Lead developer journey optimization from initial discovery through production deployment and ongoing success
Build developer experience layer for environments including intuitive onboarding flows and self-service interfaces
Create innovative developer tools including self-service portals, API explorers, and AI-powered integration assistants that leverage platform infrastructure
Create and maintain developer-focused documentation, tutorials, and educational content
Develop and execute strategy for SDK development, maintenance, and expansion across multiple programming languages
Establish SDK operating models including release processes, versioning, and community feedback integration
Drive developer success through monitoring tools, analytics, and proactive support automation
Partner with global developer focused teams to gather feedback and drive adoption
Collaborate with the API Platform team to ensure seamless integration between tools and infrastructure
Analyze developer usage patterns and satisfaction metrics to continuously improve experiences