Director, Detection Operations, Internal Fraud

American Express • Charlotte, NC

88d • $123,000 - $215,250

About The Position

The Director of Detection Operations is responsible for overseeing the daily operations of internal fraud detections systems, ensuring the effective monitoring of insider threats and internal fraud risks across the enterprise. This role manages the detection infrastructure, alert triage and case referrals. Working closely with the VP of Rules Strategy, Investigations and Technology teams, the Director ensures that fraud alerts are timely, accurate, and actionable, while minimizing false positives and operational noise.

Requirements

• 5+ years of experience in fraud operations, monitoring, or security operations, with at least 3 years in a leadership role
• Deep understanding of fraud monitoring tools, insider threat detection and case management systems
• Strong knowledge of internal fraud typologies and insider risk behaviors
• Proven track record of managing global operations teams
• Strong collaborations skills with Technology, CEG, Legal and risk oversight functions
• Experience with operational KPIs, back-office case and SLA management, and executive reporting

Responsibilities

• Lead the fraud detection operations team, responsible for monitoring and triage of internal fraud alerts
• Oversee daily workflows including alert intake, triage, escalation and case referral to investigation teams
• Ensure operational coverage, service level adherence and timely escalation of high-risk incidents
• Support the VP of Rules Strategy to operationalize new rules, thresholds and models into monitoring systems
• Track and improve detection efficiency (hit rates, false positives, alert to case conversion)
• Define and report on detection operations Key Performance Indicators (KPI)
• Contribute to reporting on detection effectiveness and operational performance
• Partner with investigations on case referrals and feedback loops to refine detection quality
• Support audit and regulatory review of detection operations
• Build and manage a team of fraud detection analysts and operations specialists
• Drive a culture of operational discipline, continuous improvement and risk ownership

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees