Director, Department Planning & Operations - Office of the Dean, Miller School of Medicine

University of Miami Miller School of Medicine-posted about 2 months ago
Full-time • Director
Onsite • Miami, FL
5,001-10,000 employees
Hospitals
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The University of Miami/UHealth Office of the Dean, Miller School of Medicine has an exciting opportunity for a Full Time Director, Department Planning & Operations - Healthcare to work at the UHealth medical campus in Miami, FL. CORE JOB SUMMARY The Director, Department Planning & Operations - Healthcare provides leadership and oversight over daily operations and long-term strategic goals of the department. The Director, Department Planning & Operations - Healthcare works closely with internal and external stakeholders and assumes responsibility for planning, directing, and executing initiatives to create and/or improve departmental processes and functions. The incumbent also assists in the development of department metrics and key performance indicators (KPIs) to improve performance and productivity across a service lines or functional areas. The Director, Department Planning & Operations serves as an administrative leader within the Dean's office at Miller School of Medicine (MSOM), reporting to the Assistant Vice President (AVP) for Administration. This position plays a critical role in advancing MSOM's strategic and operational goals by leading high-priority initiatives, supporting departments during administrative leadership transitions, conducting fiscal reviews for school-level approvals, and building administrative capacity through training and best practice implementation. The Director will work closely with MSOM departments, centers, and institutes to ensure organizational effectiveness, financial stewardship, and continuity of operations, while fostering a culture of service excellence and strategic alignment.

  • Plans, organizes, directs, and controls the operational activities for the department.
  • Develops and executes a plan to accomplish the department's goals and objectives.
  • Participates in and ensures that strategic planning is conducted at least annually and ensures the execution of the plan.
  • Executes business cases, working with cross-functional teams outlining business or expansion opportunities, rationales, and execution plans to achieve the vision of the department.
  • Assists in the development of administrative policies and procedures and ensures effective operational standard operating procedures are in place.
  • Supports cross functional projects and initiatives through the development of key milestones, project plans and policy development. Responsible for organizing, distributing, and managing agendas, deliverables, action plans, project plans, and various other tools. Manages action items and processes required to see projects through by engaging multiple teams.
  • Collaborates with leadership to ensure understanding of metrics and initiatives. Leads messaging and communication efforts, provides feedback, and resolves issues and concerns.
  • Builds partnerships across organizational and departmental boundaries to leverage knowledge and refine best practices.
  • Monitors financial performance indicators on an ongoing basis, investigates budget variances, and adjusts operations or recommends adjustments when necessary.
  • Communicates progress on projects and initiatives, outlining opportunities and risks to all stakeholders.
  • Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.
  • Lead the design, planning, and execution of key strategic and operational initiatives in alignment with MSOM priorities.
  • Define project scope, timelines, deliverables, and success metrics in collaboration with school and departmental leadership.
  • Monitor progress and provide regular updates to the AVP for Administration and other stakeholders, addressing risks and recommending course corrections as needed.
  • Lead the design and implementation of a formal administrative reporting line for unit-based administrative leaders across the basic science departments and research centers and institutes into the Dean's office.
  • Serve as the direct administrative supervisor for these unit-based leaders, supporting alignment with school-wide goals and ensuring consistency in operational excellence.
  • Provide guidance, feedback, and coaching to administrative leaders, promoting a culture of continuous improvement, collaboration, and accountability.
  • Integrate reporting structures with broader efforts in organizational development, training, best practice adoption, and leadership development to foster a cohesive and high-performing administrative community.
  • Serve as interim administrative leader for MSOM departments, centers, or institutes during periods of leadership transition.
  • Oversee core administrative functions, including budgeting, HR, procurement, and compliance, ensuring continuity of operations.
  • Evaluate operational processes and implement improvements that align with MSOM standards and strategic direction.
  • Conduct comprehensive reviews of department and unit financial operations in preparation for MSOM-level decisions or approvals.
  • Analyze budgets, expenditures, and operational practices to identify risks, trends, and areas for increased efficiency.
  • Partner with finance and administration teams to develop actionable recommendations that strengthen financial oversight and alignment with institutional policy.
  • Collaborate with department and center leadership to support long-term operational and organizational planning.
  • Provide guidance on resource allocation, staffing structures, and process optimization to support strategic growth.
  • Assist in the development and implementation of performance metrics and reporting tools to drive accountability.
  • Design and deliver training programs to reinforce administrative best practices across MSOM departments, centers, and institutes.
  • Develop toolkits, reference guides, and SOPs to support consistent execution in core functional areas such as finance, human resources, compliance, and operations.
  • Facilitate workshops and forums to promote professional development and share cross-unit lessons and innovations.
  • Act as a mentor and coach to administrative staff, cultivating a strong network of well-trained and empowered administrative leaders.
  • Promote strong, two-way communication between central MSOM administration and unit-level teams to ensure alignment and transparency.
  • Build relationships with key internal and external stakeholders to foster collaboration and responsiveness.
  • Prepare briefings, status reports, and presentations for executive leaders and institutional committees.
  • Contribute to the recruitment, onboarding, and development of key administrative personnel across MSOM.
  • Represent the AVP for Administration in school-wide and university-level committees and initiatives as needed.
  • Cultivate and maintain effective working relationships with University offices and partners to advance the school's mission.
  • Bachelor's degree in relevant field required
  • Minimum 5 years of relevant experience required
  • Knowledge of business and management principles.
  • Ability to direct, manage, implement, and evaluate department operations.
  • Ability to establish department goals and objectives that support the strategic plan.
  • Ability to effectively plan, delegate and/or supervise the work of others.
  • Ability to lead, motivate, develop, and train others.
  • Ability to exercise sound judgment in making critical decisions
  • Strategic Alignment: Skilled in aligning departmental goals with enterprise-wide strategy and develops comprehensive strategic plans.
  • Financial Management: Ensures fiscal responsibility, and optimization of financial performance.
  • Resource Management: Ability to allocate resources and drive innovation and growth.
  • Adaptability: Proven ability to adjust to changes and leads/inspires transformational change.
  • Team Leadership: Ability to build and lead high-performing teams, manage complex projects, and ensure successful project delivery.
  • Technology & Analytics: Understanding of technology, data analytics, and performance measurement to drive strategic decisions and identify opportunities.
  • Communication: Ability to influence others, articulate strategic vision, and ensure clear and persuasive communication.
  • The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
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