Director Dental Services (OIB/Penderlea)

CommWell • Ocean Isle Beach, NC

2d

About The Position

Make a Difference Where It Matters Most Join a team that’s been providing compassionate, patient-centered care to rural North Carolina communities for 50 years. At CommWell Health, you won’t just care for patients, you’ll empower families, change lives, and be part of a mission-driven team that believes everyone deserves quality healthcare, close to home.

Requirements

• BLS Certificate from American Red Cross or American Heart Association
• DA I or II or Dental Hygienist with current NC license (If applicable) highly preferred
• Clean driving record with current NC driver’s license and approved by corporate vehicle insurance vendor for driving privileges

Responsibilities

• Assures that all patients receive excellent customer service from all areas under supervision and facilitates as needed service recovery.
• Supervises Dental Clinical Supervisor
• Supervises KINSHIP Supervisor
• Applies critical thinking and problem-solving skills to ensure well management of dental services.
• Communicate frequently with Sr. Director of Dental, and keeps informed as needed on any issues or concerns.
• Communicates appropriately with Lead Dental Providers.
• Maintains open, frequent communication with all staff as well as patients and guests by maintaining a daily presence in the department and reinforces perception of leadership as interested and responsive.
• Hold regular “Operation Eagle” meetings and creates and implements processes that will improve patient satisfaction scores.
• Maintains collaborative working relationship with Leadership Management team,
• Creates an environment which enables and celebrates workforce excellence and fosters staff personal development in skills and competencies to improve patient care.
• Ensures adequacy of staffing and keeps appropriate staff schedules, tardy and absentee records and other employee documentation as needed.
• Monitors and supervises operational flow of patients throughout Clinic to provide effective quality and good continuum of patient care and meet established level of patient access volumes.
• Hold morning huddle “fly in” meetings with staff and monitors and ensures meetings are being held in all areas of responsibilities.
• Assures appropriate personnel competencies through orientation, education and continuing professional development for personnel.
• Performs Disciplinary actions and coaching when necessary.
• Conducts performance evaluations in a timely and consistent manner.
• Assists with coordination of patient care operations with dental, medical, behavioral health to support all operational functions as they relate to patient centered medical home.
• Responsible for oversight of ordering supplies and maintaining adequate clinical inventory.
• Participates in committees and dental primary care team, and others as needed.
• Communicates with primary care team members, and assist in the development of clinical practice guidelines, supporting best practices with Lead Providers, as needed.
• Provides training for electronic health record to professional and support staff as needed
• Participates in the formulation, review and revision of all policies and procedures related to patient care areas.
• Supports development and collection of data for financial and operational dashboards.
• Supports Patient Centered Health Home Model.
• Active member of the Leadership Management Team.
• Participates in case review during PCHH huddles Daily Multidisciplinary
• Other duties as assigned

Benefits

• Medical, Dental & Vision Insurance – Affordable plans with options that meet your family’s needs
• 401(k) with Matching – Invest in your future with confidence
• Generous PTO – Enjoy time off with paid holidays, emergency leave, and vacation accruals
• Employee Assistance Program (EAP) – Support for your mental, emotional, and financial wellness
• Career Growth – On-the-job training, certification support, and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 11-50 employees