Director, Delivery (Telecom)

Willowtree • Saint Louis, MO

292d • $160,000 - $210,000 • Remote

About The Position

WillowTree, a TELUS Digital Company, partners with the world's leading brands to help them tackle their thorniest challenges - be it launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business. These mission-critical initiatives aren't solved by a single discipline. Great digital is a team game - it requires seamlessly combining strategy, engineering, design, data science, marketing, and more. Other firms have bolted on these capabilities - as digital natives, we've built them into our teams from Day 1. The result? Top and bottom lines that grow, alongside our client's capabilities. Check out how we have impacted our clients' digital portfolios over the years. In January 2023, WillowTree was acquired by TELUS Digital (Symbol: TIXT). The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose - be it mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

Requirements

• 10+ years of proven experience in leadership roles within the Telecommunications services industry, with a focus on service delivery and client management.
• Bachelor's degree or MBA in Computer Science, Engineering, Business Administration, or related field.
• Demonstrated success driving team collaboration and client success.
• Demonstrated track record of driving operational excellence and delivering results in an account.

Nice To Haves

• Experience in Enterprise-scale Telecom systems (Netcracker, AWS for Telecom, etc).
• Hands-on with Open source development platforms and order management systems.
• Experience in reporting tools like Domo, Jira, Tableau, or related platforms.
• Strong understanding of technology trends, including digital transformation, and emerging technologies.
• Excellent communication, negotiation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Strategic thinker with the ability to translate vision into actionable plans and drive execution.
• Proven ability to build and lead high-performing teams in a dynamic and fast-paced environment.
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Experience working with diverse teams across geographies and cultures.

Responsibilities

• Partner with Global VP and other practice area leaders to determine best path for growth and management of accounts.
• Ensure delivery solutions are integrated into future capabilities and practice area growth.
• Partner with practice area leaders and BD to create relevant quals that can be leveraged to build new business.
• Drives teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts.
• Identify and contribute to areas of the business that bring additional value, i.e. interviewing, training, contributions to the delivery playbook, etc.
• Initiates, influences and drives organizational changes and business transformation.
• Builds client relationships across the executive ladder and regularly conducts quarterly business reviews (QBRs) and other meetings to understand feedback, communicate team progress, establish value propositions, and drive change.
• Proactively and organically communicates across client relationships to surface industry thought leadership and best practices.
• Provides effective oversight of delivery work, mitigating risk, improving practices, and strengthening client trust.
• Develop and manage strong, lasting relationships with key clients.
• Ensure contractual obligations are upheld.
• Builds relationships and takes account of the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes.
• Delivers presentations, workshops, and conversations that highlight the work and impact of TELUS Digital.
• Identify new client opportunities, and determine priorities and solutions that enable TELUS Digital to meet those opportunities.
• Engages directly with teams to understand in-flight work, and uses end products where possible to drive performance as part of the team.
• Create clarity with teams through the unique challenges inherent at each stage of client engagements.
• Provide people management to consultants and/or client managers and career coaching/guidance.
• Provides real-time feedback, coaches, and mentors staff at all levels of the org in a manner that drives them to excel.
• Partner with Practice Area Leaders to determine priority capabilities and competencies for growth.
• Builds high performing teams by integrating a diversity of skills and personalities and creating a shared purpose.

Benefits

• Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
• Life & Disability Insurance
• 401K matching
• Flexible paid time off & paid company holidays
• Parental Leave
• Employee Share Purchase Plan
• Employee Assistance Program (EAP)
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree