Director - Delivery Mgmt

Unisys

20h

About The Position

What success looks like in this role: The Director, Delivery Management for our CA&I portfolio has primary responsibility for practice management and strategic business development across multiple service lines, with direct leadership accountability for enterprise infrastructure delivery including network and data center services. This role owns financial and operational performance, client relationships, and people leadership while driving revenue, margin, service quality, and client satisfaction across a complex, enterprise managed services environment. P&L / Practice Management Maintains full responsibility and management for multiple service lines across the Cloud Applications & Infrastructure portfolio. Provides end-to-end delivery leadership for infrastructure service lines, including network and data center operations. Understands the meaning and implications of key financial indicators. Manages all financials and operational metrics for the practice. Translates the client’s long-range business plan into a services strategy. Ensures engagements consistently achieve or exceed revenue, margin, service level objectives, and quality targets. Provides oversight of all engagements, including periodic meetings with client management and engagement teams. Ensures appropriate intervention and personal involvement in potential problem engagements. Client Relationship Management Interfaces with client senior executives to generate additional business Evaluates client business strategy, objectives, and requirements Participates directly in pursuit of new business opportunities when appropriate Assures full Unisys portfolio is leveraged across clients Achieves and monitors client satisfaction targets Mitigates client risks and promotes a positive Unisys image People Management Manages Leaders of Leaders; accountable for training, development, performance, and career pathing Nominates and mentors new practice leaders Participates in Unisys college/university recruiting Partners with recruiting to maintain external talent pipelines Provides mentoring, feedback, training, and development opportunities Business and Industry Skills Recognized as a domain expert by peers and clients Builds client relationships and develops new business Maintains awareness of IT infrastructure, industry trends, competitors, and vendor strategies Demonstrates executive presence and professionalism Forecasts, plans, and reviews financial and people resources Defines intermediate goals and contingencies Deal Review Consulting Consults on bids, proposals, contracts, staffing, and resource allocation Participates in deal review sessions to ensure alignment on commercial, solution, pricing, and resourcing terms Work Style and Interpersonal Skills Maintains integrity while balancing client expectations, people development, and financial objectives Demonstrates collaborative working style Communicates openly and clearly Listens actively You will be successful in this role if you have: Demonstrated experience overseeing enterprise infrastructure service lines, including network and data center environments, within a managed services model. U.S. citizenship required for security clearance 10+ years professional services experience in global IT managed services Bachelor’s degree in IT, Computer Science, Business, or equivalent experience Strong interpersonal skills Industry certifications preferred Experience with Global System Integrators (GSIs) preferred Participation in professional associations Advanced analytical, problem-solving, negotiation, and organizational skills Ability to deal with ambiguity Advanced prioritization and delegation skills Experience managing third-party suppliers This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity

Requirements

Demonstrated experience overseeing enterprise infrastructure service lines, including network and data center environments, within a managed services model.
U.S. citizenship required for security clearance
10+ years professional services experience in global IT managed services
Bachelor’s degree in IT, Computer Science, Business, or equivalent experience
Strong interpersonal skills
Advanced analytical, problem-solving, negotiation, and organizational skills
Ability to deal with ambiguity
Advanced prioritization and delegation skills
Experience managing third-party suppliers

Nice To Haves

Industry certifications preferred
Experience with Global System Integrators (GSIs) preferred
Participation in professional associations

Responsibilities

Maintains full responsibility and management for multiple service lines across the Cloud Applications & Infrastructure portfolio.
Provides end-to-end delivery leadership for infrastructure service lines, including network and data center operations.
Understands the meaning and implications of key financial indicators.
Manages all financials and operational metrics for the practice.
Translates the client’s long-range business plan into a services strategy.
Ensures engagements consistently achieve or exceed revenue, margin, service level objectives, and quality targets.
Provides oversight of all engagements, including periodic meetings with client management and engagement teams.
Ensures appropriate intervention and personal involvement in potential problem engagements.
Interfaces with client senior executives to generate additional business
Evaluates client business strategy, objectives, and requirements
Participates directly in pursuit of new business opportunities when appropriate
Assures full Unisys portfolio is leveraged across clients
Achieves and monitors client satisfaction targets
Mitigates client risks and promotes a positive Unisys image
Manages Leaders of Leaders; accountable for training, development, performance, and career pathing
Nominates and mentors new practice leaders
Participates in Unisys college/university recruiting
Partners with recruiting to maintain external talent pipelines
Provides mentoring, feedback, training, and development opportunities
Builds client relationships and develops new business
Maintains awareness of IT infrastructure, industry trends, competitors, and vendor strategies
Demonstrates executive presence and professionalism
Forecasts, plans, and reviews financial and people resources
Defines intermediate goals and contingencies
Consults on bids, proposals, contracts, staffing, and resource allocation
Participates in deal review sessions to ensure alignment on commercial, solution, pricing, and resourcing terms
Maintains integrity while balancing client expectations, people development, and financial objectives
Demonstrates collaborative working style
Communicates openly and clearly
Listens actively