Director, Debit Product Management & Delivery

American Express•Salt Lake City, UT

50d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Network & Acquirer Solutions (NAS) team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers. The Network Product & Enablement team with NAS is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express' Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express' issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies. About the Role The Director, Debit Product Management & Delivery, will lead the development and commercialization of American Express's Debit acquiring capabilities - from concept through deployment. This role will ensure new Debit products and features are designed, built, and launched to meet customer, partner, and business needs. Reporting to the Vice President, Debit U.S. Program and Go-To-Market, this leader will oversee the full delivery from defining requirements to driving development across Network, Acquiring, and technology teams to ensure seamless execution.

Requirements

5+ years of product management, program delivery, or acquiring experience
Proven experience leading cross-functional delivery programs with multiple stakeholders and dependencies
Deep understanding of U.S. Debit routing, processing, and acquiring infrastructure
Strong project management discipline, with ability to deliver complex initiatives on time and within scope
Excellent communication and problem-solving skills, with ability to navigate ambiguity and influence outcomes
Bachelor's degree or equivalent experience required; advanced degree preferred

Nice To Haves

U.S. Debit acquiring experience

Responsibilities

Lead Product Development: Manage the roadmap for U.S. Debit acquiring capabilities, from ideation through market launch, ensuring delivery of high-quality, compliant, and market-ready solutions.
Delivery Leadership: Oversee day-to-day execution across technology and business workstreams; ensure timelines, budgets, and deliverables are met.
Stakeholder Collaboration: Partner closely with Network, Risk, Operations, and Go-To-Market teams to ensure readiness and alignment across 30+ workstreams and multiple enterprise functions.
Operational Excellence: Embed processes, controls, and governance frameworks to ensure scalable, sustainable delivery.
Partner Integration: Manage interactions with network and acquiring partners, driving solution design, testing, and deployment readiness.
Team Leadership: Build, lead, and develop a team of product managers and delivery experts to achieve strategic and operational objectives.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities