Fidelity Investments-posted about 1 year ago
Full-time • Senior
Onsite • Boston, MA
Securities, Commodity Contracts, and Other Financial Investments and Related Activities

The Director, Debit Card Implementation Workstream Lead at Fidelity Investments is responsible for overseeing the successful delivery of multiple workstreams within a complex debit card program. This role involves managing project timelines, facilitating communication among various teams, and ensuring that the implementation aligns with the overall strategy of enhancing customer service and digital experiences. The position requires collaboration with functional partners across different business units and entails significant project management responsibilities.

  • Ensure successful delivery of your workstream(s), partnering across the Implementation Team as well as with functional teams who will be completing the day-to-day work.
  • Plan and deploy appropriate project management tools and practices, such as recurring meeting cadence, status updates, meeting minutes, deadline tracking, timelines.
  • Assist the Implementation Leader with the development of launch plans, monitoring implementation timelines, and performing stakeholder management for individual workstreams.
  • Support the recruitment and hiring of functional teams by partnering with Implementation Leader as well as functional stakeholders.
  • Liaise with functional working teams in regular touchpoints to ensure overall project timeline is met.
  • Assist functional teams in defining requirements for development and deployment of workstream deliverables.
  • Derive delivery risk mitigation tactics and broader program decisions using feedback from functional leads.
  • Facilitate effective communication between functional leads, stakeholders, and external partners by managing emails, phone calls, and other correspondences.
  • 7+ years of complex project management experience
  • Excellent attention to detail, organizational skills and project management skills
  • Experience combining data from multiple sources to perform analysis and simplify and synthesize the output
  • Presenting data & analysis (likely in PowerPoint) to tell a story or influence an audience
  • Proven ability to manage effectively in a fast paced, high pressure and high visibility environment
  • Experience working with agile teams and managing the work in the ecosystem is a plus (Jira, Jira Align, Transparency, TBM, Roadmap, etc.)
  • Experience with call center transformations at large financial institutions, including new operating model design, creating training materials, training and deploying agents, and developing and deploying new digital tools for agent use
  • Experience in program management for a debit card program or other similar financial product, including managing backlog of feature prioritization, developing overall strategy for the program, and establishing objectives/KPIs
  • Experience in establishing relationships with new vendors (ideally within financial services industry), including assessing vendors, contracting, onboarding, SLA definition, and general relationship management
  • Experience with fraud prevention and detection, including strategy development and implementation into scoring, ongoing surveillance, alerts/communication strategy, fraud/dispute intake processes
  • Experience in managing development and deployment of customer digital experiences on web and mobile, ideally for a financial services bank or brokerage
  • Experience in day-to-day operations of a debit card program or other similar financial product, including card manufacturing, distribution, quality control, regulatory requirements.
  • Experience working with agile teams and managing the work in the ecosystem is a plus (Jira, Jira Align, Transparency, TBM, Roadmap, etc.)
  • Flexible benefits that support you through every stage of your career
  • Opportunities for learning and career development
  • Hybrid working model that blends onsite and offsite work experiences
  • Recognition as a top 10 Best Place to Work in 2024 by Glassdoor
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