Director, Dealer Relations

OSTTRA•Virtual, SC

About The Position

About the Role: Grade Level (for internal use): 12 Key Responsibilities: Dealer Relationship Management & Retention Lead account and revenue retention efforts with a focus on customer success and long-term engagement. Maintain a sales mentality while delivering superior account management to identify upselling opportunities and additional revenue streams. Territory Strategy & Data-Driven Insights Leverage Operations and analytics to understand territory dynamics, uncover opportunities, and address challenges through tailored solutions. Monitor customer engagement levels using data analytics to ensure proactive support and expansion. Product Implementation & Training Contribute to launch planning and product rollouts, guiding Dealer Relations Managers on training and continuous improvement initiatives. Communicate product functionalities and advocate for additional services aligned with client needs. Customer Expansion & Growth Support regional and enterprise group needs to maximize client success and drive customer expansion. Develop and implement targeted strategies for upselling, including customized presentations and value propositions. Team Leadership & Development Mentor, coach, and develop Dealer Relations Managers, fostering a culture of learning, accountability, and excellence. Provide regular feedback and ensure team members are held accountable for performance and professional growth. Cross-Functional Collaboration Partner with Product Development, Marketing, Sales, and other departments to stay informed of product updates and ensure consistent customer communication. Collaborate with Sales, Marketing, Groups, and Operations to meet growth targets and generate new business referrals. Operational Excellence Ensure initiatives are executed within budget and monitor expenditures for financial efficiency. Act as the primary contact for escalated issues, ensuring adherence to service level agreements. Customer Advocacy & Networking Conduct ongoing reviews of customer accounts to assess and enhance product value. Network clients to identify new opportunities and deliver impactful presentations to potential clients and industry groups.

Requirements

5 or more years of professional experience working in sales, marketing or customer service in the automotive industry
Prior management experience leading and managing field teams
Significant experience working with software solutions and artificial intelligence
Think fast, work hard, drive change
Strong verbal and writing communication
Ability to develop deep consultative relationships
Negotiate effectively, finding win win solutions with a challenger mindset
Ability to foster a strong, positive culture as a leader
Proactively solicit feedback
Regularly assess individual performance and adapt your work to achieve better results
Passionate, enthusiastic, can do attitude
Vested interest in the company’s success
Will consider candidates in the following locations: NC, SC or GA
This is a full-time position.
Generally, work is performed Monday through Friday.
This role requires 70%-80% travel within the region and nationally as needed.
A valid driver’s license with no restrictions is required to perform the job.

Responsibilities

Dealer Relationship Management & Retention
Territory Strategy & Data-Driven Insights
Product Implementation & Training
Customer Expansion & Growth
Team Leadership & Development
Cross-Functional Collaboration
Operational Excellence
Customer Advocacy & Networking

Benefits

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

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