Director, Dealer Relations

automotiveMastermind Inc.

85d

About The Position

The role focuses on Dealer Relationship Management and Retention, leading account and revenue retention efforts with an emphasis on customer success and long-term engagement. The position requires maintaining a sales mentality while delivering superior account management to identify upselling opportunities and additional revenue streams. The candidate will leverage operations and analytics to understand territory dynamics, uncover opportunities, and address challenges through tailored solutions. Responsibilities also include contributing to product implementation and training, supporting customer expansion and growth, mentoring team members, and ensuring operational excellence.

Requirements

• 5 or more years of professional experience working in sales, marketing or customer service in the automotive industry.
• Prior management experience leading and managing field teams.
• Significant experience working with software solutions and artificial intelligence.
• Strong verbal and writing communication skills.
• Ability to develop deep consultative relationships.
• Proven ability to inspire, develop, and hold team members accountable.
• Ability to negotiate effectively, finding win-win solutions with a challenger mindset.
• Passionate, enthusiastic, and a can-do attitude.

Nice To Haves

• Experience in a fast-paced, high-growth environment.
• Ability to foster a strong, positive culture as a leader.
• Proactively solicit feedback and regularly assess individual performance.

Responsibilities

• Lead account and revenue retention efforts with a focus on customer success and long-term engagement.
• Maintain a sales mentality while delivering superior account management to identify upselling opportunities and additional revenue streams.
• Leverage operations and analytics to understand territory dynamics, uncover opportunities, and address challenges through tailored solutions.
• Monitor customer engagement levels using data analytics to ensure proactive support and expansion.
• Contribute to launch planning and product rollouts, guiding Dealer Relations Managers on training and continuous improvement initiatives.
• Communicate product functionalities and advocate for additional services aligned with client needs.
• Support regional and enterprise group needs to maximize client success and drive customer expansion.
• Develop and implement targeted strategies for upselling, including customized presentations and value propositions.
• Mentor, coach, and develop Dealer Relations Managers, fostering a culture of learning, accountability, and excellence.
• Provide regular feedback and ensure team members are held accountable for performance and professional growth.
• Partner with Product Development, Marketing, Sales, and other departments to stay informed of product updates and ensure consistent customer communication.
• Collaborate with Sales, Marketing, Groups, and Operations to meet growth targets and generate new business referrals.
• Ensure initiatives are executed within budget and monitor expenditures for financial efficiency.
• Act as the primary contact for escalated issues, ensuring adherence to service level agreements.
• Conduct ongoing reviews of customer accounts to assess and enhance product value.
• Network clients to identify new opportunities and deliver impactful presentations to potential clients and industry groups.

Benefits

• Health care coverage designed for the mind and body.
• Generous time off to keep you energized.
• Access to resources for continuous learning and career growth.
• Competitive pay and retirement planning.
• Company-matched student loan contribution and financial wellness programs.
• Family-friendly perks and best-in-class benefits for families.
• Retail discounts and referral incentive awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree