Director, Deal Enablement

Axon•Boston, MA

3h•Hybrid

About The Position

At Axon, you’ll play a pivotal role in advancing our mission to protect life by supporting the teams that bring innovative technology to our customers. You’ll help shape the systems, policies, and processes that power scalable growth — ensuring every deal is executed with speed, clarity, and excellence. As the Director, Deal Enablement Major Accounts at Axon, you will be a key enabler of the company’s commercial excellence for our Major Accounts sales segment — ensuring that our deals are structured, priced, and executed efficiently to support optimal customer satisfaction, while maintaining compliance, profitability, and supporting go to market objectives. You’ll manage the day-to-day operations of deal enablement for sales to our major account customers, partnering closely with Sales, Finance, Legal, and Customer Success to streamline the Quote-to-Cash process. This role requires a combination of strategic thinking, operational rigor, and a deep understanding of SaaS and hardware-based commercial models. You’ll be at the intersection of process, policy, and partnership — helping Axon scale with discipline while delivering an exceptional customer and internal sales experience.

Requirements

Education: Bachelor’s Degree in Business, Finance, or related field.
Experience: 10-15 years of experience in Deal Desk, Commercial Operations, or Revenue Operations — ideally in SaaS, subscription, or hybrid SaaS/hardware environments.
Strong understanding of deal structuring, pricing, and revenue recognition principles (ASC 606 exposure preferred).
Proven track record of improving deal turnaround times and enforcing commercial governance while improving sales velocity.
Hands-on experience with Salesforce CPQ, Billing, Contract Lifecycle Management (CLM) tools, or equivalent platforms.
Exceptional communication and stakeholder management skills — with the ability to influence cross-functionally.
Analytical and detail-oriented mindset; comfortable balancing process rigor with operational agility.
Bias for action and commitment to continuous improvement.

Responsibilities

Partner with Sales, Legal, and Finance to structure deals that balance customer needs with Axon’s financial and compliance standards.
Serve as the central point of contact for deal approvals, exceptions, and non-standard terms.
Support Sales teams through the deal process — from pricing strategy to contract execution — ensuring alignment with revenue recognition and discount policies.
Support the Senior Director and deal enablement team members in evolving deal governance and commercial playbooks.
Support the quoting process for major accounts, helping ensure customer quoting and billing requirements are accurately reflected in contract documentation. Support accurate, timely quotations which are aligned with Axon standards.
Help support quote and approval turnaround SLAs, proactively addressing any potential bottlenecks to improve deal velocity.
Partner with the Salesforce CPQ/Billing and IT teams to enhance quoting approval workflows and automation.
Ensure quoting data integrity to enable accurate forecasting, billing, and reporting, with a goal of reducing post-contract amendments where possible.
Drive continuous improvement of deal enablement and quoting processes — simplifying workflows while maintaining robust internal controls.
Identify and implement automation opportunities through AI, RPA, and improved system integrations.
Support the rollout of new pricing models, promotions, products, or policies, ensuring smooth operational adoption.
Build trusted relationships with Sales leadership as a strategic business partner and problem solver.
Act as a bridge between Sales and internal support teams to drive issue resolution and enable faster deal turnaround.
Deliver insights and feedback to leadership on recurring friction points, policy gaps, and system improvements, providing proposed recommendations to be implemented.
Track and report on deal metrics such as quoting turnaround time, deal accuracy, discount levels, and approval throughput.
Partner with Finance and RevOps to ensure clean data for forecasting and KPI reporting.
Surface insights to drive continuous improvement across the Quote-to-Cash lifecycle.