Fidelity Investmentsposted about 2 months ago
Full-time • Director
Hybrid • Westlake, TX
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
About the position
A DC Data Exchange Director leads a team of Data Exchange Consultants as they transition ongoing interface feeds containing financial and participant data for defined contributions plans transitioning to Fidelity. Your leadership and strategic approach is what allows your team to meet client demands.
Responsibilities
- Lead a team of Data Exchange Consultants in transitioning ongoing interface feeds.
- Develop, analyze, and evaluate management reporting mechanisms, performance measurements, and service standards.
- Work closely with internal partners to evaluate and identify trends and formalize strategies designed to improve efficiencies.
- Collaborate with business partners to resolve end-to-end process issues and champion improvements to the customer and associate experience.
Requirements
- 5+ years of operational and/or implementation management experience.
- 3-5 years leading people directly.
- Excellent verbal and written communication skills.
- Knowledge of DC benefit plan administration.
- Operational mentality delivering consistent quality process and control outcomes.
- Strong interpersonal and organizational skills.
Nice-to-haves
- Dynamic leadership with a focus on talent development and delivering quality outcomes.
- Ability to understand processes from start to finish and simplify problems into measurable concepts.
- Ability to influence across multiple geographic locations, processes, and functions.
