Director, DC Data Exchange Consulting

About the position

A DC Data Exchange Director leads a team of Data Exchange Consultants as they transition ongoing interface feeds containing financial and participant data for defined contributions plans transitioning to Fidelity. Your leadership and strategic approach is what allows your team to meet client demands.

Responsibilities

• Lead a team of Data Exchange Consultants in transitioning ongoing interface feeds.
• Ensure client demands are met through effective leadership and strategic planning.
• Develop, analyze, and evaluate management reporting mechanisms, performance measurements, and service standards.
• Work closely with internal partners to evaluate and identify trends and formalize strategies designed to improve efficiencies.
• Collaborate with business partners to resolve end-to-end process issues and champion improvements to the customer and associate experience.

Requirements

• 5+ years of operational and/or implementation management experience.
• 3-5 years leading people directly.
• Excellent verbal and written communication skills.
• Consistent record balancing customer service and happiness with sound business judgment.
• Knowledge of DC benefit plan administration.
• Operational mentality delivering consistent quality process and control outcomes.
• Dynamic leadership with a focus on talent development and delivering quality outcomes.
• Strong interpersonal and organizational skills.

Nice-to-haves

• Ability to understand processes from start to finish while simplifying problems into measurable concepts.
• Ability to influence across multiple geographic locations, processes, and functions.

Benefits

• Hybrid working model blending onsite and offsite work experiences.
• Commitment to creating and nurturing a diverse and inclusive workplace.