Director, Data Science

Clio

11d • Hybrid

About The Position

Imagine being the Director, Data Science at Clio, the legal software company that is on a mission to revolutionize the legal experience for everyone. Reporting to Senior Director, Head of Data & Analytics, you will be responsible to build predictive and prescriptive solutions to enhance Clio’s operations in marketing, sales, post-sales, and product development. In this role, you will partner with senior business leaders across go-to-market and product teams to identify opportunities for predictive and prescriptive data-driven solutions. You will lead development of advanced analytics and machine learning solutions for revenue forecasting, churn and cross-sell propensity modeling, pricing optimization, sentiment analysis, to name a few, and establish best practices for building modular reusable assets, to enable timely, robust, and rigorous analyses. You will mentor data science teams and collaborate with cross-functional stakeholders to deploy these solutions in practice and achieve the business impact. Your mission is to build the centre of excellence for data science, and to partner with senior leaders across Clio to make reliable, timely, and effective data-driven decisions!

Requirements

• Graduate degree in Computer Science, Engineering, Statistics or a related field.
• 10+ years extensive experience building and scaling a data science function in a high-growth environment
• 10+ years extensive experience managing data, analytics, and engineering teams with 10+ direct and indirect reports
• 15+ years extensive hands-on experience with a wide range of data science and machine learning techniques, including classification, regression, time series forecasting, natural language processing, and unsupervised learning
• Experience reporting and presenting to senior business stakeholders
• Experience leading go-to-market initiatives and partnering with product development teams
• Experience with putting data science solutions in production and maintaining them
• Strong storytelling skills with the ability to coach and teach best practices, and to explain technical analyses to non-technical audiences
• Growth mindset when it comes to process improvement and new technologies, especially AI

Nice To Haves

• High level of business acumen obtained through professional experience or certification
• MBA, CFA, PMM
• Experience in SaaS or legal industry
• Experience with unstructured data and graph data structures

Responsibilities

• Define and implement Clio’s data science strategy that aligns with Clio’s business objectives, including revenue growth, customer retention, and operational efficiency
• Establish an impact-driven prioritization framework and a comprehensive data science roadmap, with clear business cases for all initiatives
• Lead, manage, mentor, and grow a team of data scientists, and establish clear technical and professional development plans
• Foster strong collaboration across the Data & Analytics org, including with data modeling, business intelligence, data engineering, and operations analytics teams
• Partner with product teams to embed predictive and prescriptive analytics to improve customer experience and product adoption
• Be an active participant and contributor on the Business Operations Leadership Team and Extended Leadership Team (comprised of senior leaders Director+)
• Expand existing data science models to analyze customer behavior and predict their needs, interest, and readiness, and enable go to market teams to tailor their strategies
• Deploy machine learning models in production, ensuring scalability, reliability, and continuous monitoring of their performance
• Keep up-to-date with the latest developments in AI, and establish Clio as a thought leader in reusable data and analytics solutions, actively implementing and contributing to industry best practices
• Serve as a strategic voice and partner for senior leaders and executives, including educating the business on best practices and path to implement repeatable analytics and reporting

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching and Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
• The expected salary range for this role is $240,700 to $300,800 to $360,900 USD. There are a separate set of salary bands for other regions based on local currency. In addition, this role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.
• Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees