Director-Data Science

American Express•New York, NY

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. About the Team The Analytics, Investments and Marketing Enablement (AIM) team—part of Global Commercial Services Marketing (GCSM)—is the analytics engine that fuels acquisition, engagement, and retention across our Commercial business. AIM develops the data products, insights, and decisioning solutions that enable smarter marketing, more relevant customer experiences, and scalable enterprise growth. This Director role sits within AIM and will lead Digital Acquisition Analytics for Corporate products, shaping how American Express uses data, advanced analytics, and emerging AI to transform our digital experience. How will you make an impact in this role? As the Director of Corporate Digital Acquisition Analytics, you will lead the strategy and development of best-in-class analytics and AI solutions that personalize digital experiences for Commercial corporate prospects across Digital channels including American Express website, Paid & Organic Search, Display Media etc. You will guide a team building solutions that leverage AMEX’s rich first-party data, dynamic intelligence, and the evolving AI & Gen AI capabilities. This is a high-visibility leadership role that blends technical depth, innovation, and cross-functional influence, partnering closely with teams across Global Commercial Services, Enterprise Digital and external MarTech partners.

Requirements

Master’s Degree in a quantitative field (e.g., Finance, Engineering, Mathematics, Computer Science, Physics, Economics).
Strong analytical and conceptual problem-solving ability with experience structuring and solving complex, ambiguous business challenges.
Demonstrated ability to synthesize insights and influence senior stakeholders through clear, compelling storytelling.
Proven leadership capability with a track record of developing talent, driving engagement, and fostering a collaborative, innovative team culture.
Ability to work effectively across cross-functional organizations and guide high-impact initiatives from concept to implementation.

Nice To Haves

Experience leading analytics or data science teams working on digital marketing, personalization, experimentation, or acquisition optimization.
Strong understanding of the digital marketing ecosystem, including clickstream analytics, identity frameworks, data management platforms, and real-time decisioning systems.
Familiarity with modern ML or GenAI techniques—such as advanced segmentation, uplift modeling, or LLM-assisted analytics—and interest in applying emerging AI capabilities to improve digital targeting outcomes.
Demonstrated success in managing complex analytical or technical projects, balancing strategy with execution while cultivating strong partnerships across business and technology teams.

Responsibilities

Lead the vision and roadmap for Corporate digital acquisition analytics, designing advanced targeting and personalization solutions that deliver relevant, high-impact experiences for Commercial prospects.
Develop modern data and ML-powered products, including identity resolution, propensity and targeting models, dynamic creative and incentive decisioning, and next-generation personalization capabilities.
Explore and integrate emerging AI and GenAI techniques - such as intelligent customer journey optimization, semantic modeling and automated insights to enhance targeting precision and analytical productivity.
Manage and mentor a high-performing team of managers and data scientists responsible for end-to-end targeting strategies and analytical solutions.
Drive expertise in audience segmentation, experimentation, custom targeting and Investment optimization leveraging both AMEX and partner data assets to scale personalized acquisition strategies.
Optimize funnel performance through data-driven experimentation, personalization of acquisition incentives, and continuous optimization of digital targeting strategies.
Cultivate strong cross-functional partnerships across American Express to ensure strategic alignment, prioritization, and seamless execution of targeting initiatives.
Champion innovation, bringing forward new ideas in digital analytics, advanced modeling techniques, Gen AI use-cases and scalable data automation that future-proof AMEX’s digital acquisition engine.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities