director, data science - Customer Analytics (Seattle, WA)

Starbucks • Seattle, WA

35d • Onsite

About The Position

Join a transformative journey at the intersection of data, technology, and customer innovation. This strategic role is pivotal in aligning analytics and digitization efforts with business goals and industry best practices. Reporting to the vice president of data science, you will lead high-impact data science teams focused on developing a unified customer intelligence strategy, leveraging advanced analytics and external data partnerships to drive personalized experiences, retention, and growth. Your leadership will shape the future of customer intelligence and growth strategies. Your strong people leadership skills and product mindset will ensure your teams are successful in delivering a wide variety of innovative data science products at scale. You will be a strong advocate for the power of data science to unlock growth and drive value. This is a unique opportunity for a data-driven, visionary leader to make a significant impact on both customer and partner experience and business performance.

Requirements

• Proven experience leading analytics teams, with a strong focus on customer and brand functions; specifically proven experience building customer-focused products and services.
• Hands-on work with customer segmentation, lifetime value modeling, and personalized targeting strategies.
• Familiarity with identity resolution and data enrichment
• Experience with media mix modeling, ROI analysis, and attribution modeling.
• Ability to translate marketing performance data into investment strategies and campaign optimization.
• Deep understanding of customer behavior analytics, journey mapping, and moment-based activation.
• Experience identifying high-impact touchpoints and designing interventions to improve engagement and retention.
• Proficient in Python or R for developing and reviewing analytics solutions.
• Skilled in SQL and data visualization tools (e.g., Tableau, Power BI) to extract insights and communicate them effectively to business stakeholders.
• Familiarity with customer data platforms (CDPs) and marketing automation tools.
• Strong cross-functional collaboration and influencing skills, with a track record of driving outcomes.
• Ability to translate complex data into actionable insights and executive-level storytelling.

Nice To Haves

• Retail or consumer-facing industry experience preferred, especially in analytics roles supporting inventory optimization and network planning.

Responsibilities

• Strategic Ownership of Customer Intelligence: Lead the continued enhancement of a comprehensive Customer 360 view, improving integration of first- and third-party data to drive personalized experiences and retention strategies
• Accelerated Vendor Evaluation & Data Enrichment: Oversee rapid assessment of external data partners and comparing enrichment capabilities to inform investment decisions
• Customer Growth Framework Leadership: Design and operationalizes a data-driven framework for acquisition, retention, and engagement-including media mix modeling and ROI calculators to guide advertising spend.
• Journey Mapping & Activation: Enhance our ability to influence customer behaviors by mapping journeys and identifying high-impact moments for intervention
• Cross-Functional Data Strategy Alignment: Synthesize insights across vendors and internal teams, translating complex data into actionable reports and playbooks that align marketing, product, and analytics functions.
• Develop High-Impact Teams: Mentor and guide data scientists and analytics managers to deliver actionable algorithms and insights across inventory management, replenishment policies, and network optimization.
• Drive Cross-Functional Collaboration: Partner with marketing, product, finance, and operations teams to align analytics efforts with business priorities.
• Influence Through Storytelling: Communicate complex analytics in clear, compelling ways to influence executive decision-making and represent the customer voice.
• Promote Analytics Adoption: Champion the use of data and analytics products and tools across business units, driving a culture of data-informed decision-making.
• Build Evergreen Data & Analytics Products: Apply systems thinking to design scalable, reusable analytics solutions that support long-term innovation.

Benefits

• As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
• Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.
• Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.
• Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
• You will also have access to backup care and DACA reimbursement.
• Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies.
• This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.
• For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.
• For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees