Director, Data Operations

Personify Health • Tempe, AZ

7d • $157,000 - $197,000

About The Position

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives. Learn even more about the work that drives us at personifyhealth.com. Personify Health is seeking a Director of Data Operations (DataOps) to establish and lead a scalable, reliable, and metrics-driven DataOps function supporting our claims platform. This leader will own end-to-end operational data flows—including all inbound and outbound claims-related file transfers—ensuring data completeness, accuracy, timeliness, and observability in production. This role is critical to building an industry-leading, disciplined, and industrialized DataOps operating model capable of supporting ongoing client migrations, vendor onboarding, and rapidly increasing file volume with confidence and consistency.

Requirements

• 10+ years of experience in data operations, data engineering operations, or platform operations, with significant experience supporting claims or healthcare data ecosystems.
• Proven leadership experience building and scaling production-grade DataOps or operational data teams.
• Deep experience with file-based integrations (EDI, SFTP, batch processing), data quality controls, and operational monitoring.
• Strong understanding of claims, eligibility, and accumulator data flows in healthcare, benefits administration, or payer ecosystems.
• Demonstrated ability to define operating models, performance metrics, and process discipline at scale.
• Executive-level communication skills with the ability to drive clarity during high-impact operational moments.

Responsibilities

• DataOps Ownership
• Own all DataOps functions directly supporting the claims platform, including eligibility, claims, accumulators, and downstream operational data files.
• Serve as the executive owner for how operational data files are executed, monitored, and governed across the data ecosystem.
• Ensure DataOps capacity and scalability support client implementations, renewals, and vendor integrations.
• Inbound & Outbound File Transfer Management
• Establish clear ownership, accountability, and operating discipline for all inbound and outbound file transfers supporting claims processing.
• Oversee file automation and delivery across platforms, including the claims platform, data warehouse, EFT/SFTP processes, and outbound file delivery tools.
• Ensure end-to-end file traceability and real-time status visibility (e.g., received, processing, automated vs. manual) to prevent operational issues and client impact.
• Operational Monitoring & Issue Management
• Implement automated pre-load and post-load audits for all inbound eligibility, claims, and accumulator data.
• Implement automated pre-file generation and post-file generation audits for all outbound eligibility, claims, and accumulator data.
• Define, track, and continuously improve DataOps performance metrics, including triage time, resolution time, incident aging, and recurrence.
• Proactively detect, triage, and resolve data production issues with predictable turnaround times and minimal client disruption.
• Cross-Functional Leadership
• Partner closely with internal teams (Engineering, Product, Implementation, Client Operations) and external vendors to remediate file delivery risks and design resilient operating models.
• Provide executive-level visibility and leadership during implementation go-lives and client renewals, reducing DataOps-driven escalations and operational fire drills.
• Team & Operating Model Leadership
• Lead and scale a unified DataOps organization responsible for EDI ingestion through outbound data delivery, with clear domain and regional ownership.
• Build and reinforce a culture of reliability, urgency, accountability, and “right the first time” execution across operational data services.

Benefits

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Unlimited PTO—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed