Director, Data Engineering and Analytics

Chewy • Bellevue, WA

83d • $199,500 - $318,500

About The Position

At Chewy we aim to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers. Customer service is not only the key to success in our mission, but also what differentiates us. To maintain this advantage, we are looking to hire an analytical & customer obsessed Director, Analytics. The individual selected for this position will lead all aspects of the development of a top-tier Data & Analytics department for Chewy Customer Service (CS). The Director of Data Engineering and Analytics must have a sufficient technical background to understand the technologies and technical issues involved with the product, to be able to anticipate and identify critical technical obstacles, and to make accurate technology decisions. The Director, DE and Analytics also must be able to manage project schedules and task details and apply project management tools such as reports, tracking charts etc. The role comes with lot of autonomy, independence and access to C level leadership. It is a senior role, requiring ability to write papers for C Level review and drive CS strategy.

Requirements

• 10+ years of experience in Data Engineering and Analytics field including 5+ years of successful business intelligence or analytics team management experience, including hiring, employee development, performance management, and delivering results
• Bachelor's degree or equivalent experience in mathematics, statistics, computer science, engineering, economics or related field
• Develop build principles for large-scale data handling, data representation, and ML Approaches for Chewy’s Customer Service business
• Experience with large-scale data architectures and data modeling to efficiently handle significant amounts of data
• Excellent knowledge of data warehouse, Data lake principles and reporting. Expert in data engineering, building data warehouse, data mart and data pipelines
• Experience gathering business requirements, using industry standard business intelligence tools to extract data, formulate metrics, and build reports
• Understand end to end data management interactions and dependencies across complex data pipelines and data transformation and how they impact business decisions
• Experience using SQL, advance SQL, ETL, and big data technologies in a business environment with large-scale, complex datasets
• Proven track record of successful communication of analytical outcomes through written communication, including an ability to effectively communicate with both business and technical teams
• Experience with various tools and technologies like Redshift, S3, ADP, Glue, EC2, Python, Oracle, Spectrum, Athena, OBIEE, Tableau etc. in building Data and Analytics platforms
• Experience with implementing data governance/management standards
• Experience in leading change/transformation through a larger operations focused organization

Nice To Haves

• Received a Master's degree
• Experience in setting up data organizations
• Experience with statistics or Machine Learning methodologies a plus

Responsibilities

• Provide strong leadership and vision for how to drive a Data and Analytics team to create changes in business partnerships, analytics, and metrics/reporting
• End to end ownership of the data engineering and business intelligence team, including gathering inputs from leadership and partner teams, roadmap planning and prioritization, promoting standards, and mentoring and developing your team
• Leading analytics for multi-functional projects across multiple geographies working with senior business leaders on major initiatives
• Drive development of tools, reporting improvement and automation worldwide, and create new innovative and insightful reports in a timely manner
• Implement standards around data extraction, collection, transformation and processing
• Identify key resources and provide the direction required for meeting project objectives
• Ensure appropriate management, operations & technology involvement throughout project lifecycles
• Possess the ability to lead and motivate people and encourage teamwork, an ability to communicate effectively with senior management, and a clear vision of what determines a successful solution for the customer and for the company
• Develop standard processes for data processing, data modeling, and warehouse development for Chewy’s Customer Service business

Benefits

• Competitive wages
• Medical & dental insurance
• 401k
• Unlimited PTO, subject to manager approval
• Six paid holidays per year
• Paid sick and family leave in compliance with applicable state and local regulations
• Parental leave
• Family services benefits
• Backup dependent care
• Flexible spending accounts
• Telemedicine
• Pet adoption reimbursement
• Employee assistance program
• Discounts including 10% off pet insurance and 20% off at Chewy.com
• Annual bonus potential
• New hire and annual equity grant

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees