Director, Data Center Operations (CH1)(1840)

CoreSite•Chicago, IL

11d•$170,000 - $230,000

About The Position

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences. At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success. Director, Data Center Operations Role: As a member of the company’s operations team and reporting to the VP of Data Center Operations, the Director of Data Center Operations for our Mid-Atlantic markets is responsible for the operation of the data centers, ensuring that facilities problems are identified and repaired quickly, ensuring that contractors are delivering quality services, ensuring the security program is implemented, and making sure that all customer service delivery requirements are being met. This individual will own the data center operation and capital budget for their markets and will be expected to remain abreast of best-in-class industry practices and work with team members to improve efficiency and implement new data center operational strategies.

Requirements

Candidate must demonstrate in-depth technical knowledge of security, telecom, mechanical and electrical support systems in a critical environment
Candidate must have a proven track record of standardized process and policy implementation, specifically in the area of critical maintenance and system operation
Candidate must be able to develop and manage a budget
Candidate must be able to speak professionally with clientele, senior leadership, and executives
Candidate must be able to provide technical training
Candidate must be able to travel to the corporate office and company locations within their assigned region
At least 8 years of relevant experience in the operation, design, troubleshooting, and maintenance of power distribution and mechanical support systems
At least 3 years’ experience in administering and managing facility preventative maintenance programs and budgets
At least 5 years of direct management experience is required

Nice To Haves

Experience managing remote teams will be considered attractive

Responsibilities

Leads the development and supervision of the facility maintenance program and equipment/system operation under the authority of the SVP DC Ops
Demonstrates technical knowledge and experience of data center power, mechanical, network, and security systems
Acts as a technical point of contact for Sales and the Executive team concerning all aspects of the maintenance, troubleshooting, and operation of site support systems
Participate in the overall facility design and construction from a security, operating, and maintainability point of view
Develops and implements new maintenance and service installation standards, as well as work to improve existing standards to support site operations
Review, supervise and critique work performance by operations team members to ensure adherence to standards, schedules and specifications; This includes any third party contract hires to support data center and base building infra-structure
Engage and address any issues that arise day-or-night, and provide on call support in case of emergencies or other off-hours issues
Responsible for incident management and reporting, including internal communication to peers and leadership
Manages regional Opex and Capex budgets and expenses, including maintenance contracts, repair costs, salary/benefits, overtime, and travel
Ensures that operational, maintenance and emergency Methods of Procedures (MOP’s) are developed, reviewed and audited through all stages of the maintenance process for electrical and mechanical support equipment
Mentors and provides training for new hire personnel in the operation of datacenters to include security, telecom, and facilities programs
Develops and grows the Data Center Operations department processes, policies, procedures, and documentation to support company goals in a changing environment
Facilitates cross-functional communication and interaction, including setting up ways to track and report on the fulfillment of cross-functional activities
Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles
Special projects as assigned

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!
First-day medical insurance through Cigna with generous premium cost coverage
Dental insurance through Delta Dental
Vision insurance through VSP
Telemedicine through MDLive for Cigna Healthcare and dependent care flexible spending account (FSA) plans
Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
Discretionary annual bonus and equity incentive plan
Employee stock purchase plan (ESPP) with a 15% discount
16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays
Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave
Free parking or a company contribution toward a public transit pass
Additional Perks
Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family
Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives
Technology Stipend: $100 monthly stipend
Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year
Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants
Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker
Pet Insurance: Keep your furry friends healthy and happy
Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy
Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges
Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care
Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements
Discounts : Discounts, cash back offers, and perks on thousands of brands
LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos