Director Data Center Facilities Operations

JLL • Dallas, TX

96d • $181,250 - $265,750

About The Position

This leadership position is responsible for ensuring the delivery of Data Center programs across a dispersed portfolio including enterprise, colocation, hyperscale and/or edge computing environments. The role supports due diligence, transitions, quality assurance, operations and compliance of data centers with a primary focus on operational service delivery quality, reliability and client satisfaction.

Requirements

• Minimum of 7-15 years data center operations experience related to FM service delivery
• Thorough understanding of data center infrastructure, programs and systems related to operational delivery
• Prior experience with development of mission critical programs, procedures, and DCIM/MCIM/CMMS systems
• Ability to articulate value proposition to clients and deliver on solutions
• Strong leadership capabilities to manage and influence large teams
• Technical consulting and advisory skills
• Ability to interact with C-suite executives, both internally and externally
• Ability to interact with engineers and technicians at all levels
• Position requires up to 50% travel

Nice To Haves

• Experience with hyperscale and edge computing environments
• Background in critical environments portfolio transitions and technical due diligence
• Experience with risk management and technical training program development

Responsibilities

• Provide data center operational direction and leadership at the account level to advance operational delivery quality for data center program management
• Build and maintain strong working relationships with key client representatives, acting as subject matter expert in data center operations and reliability
• Implement standard business operating mechanisms including regular team meetings, strategic review forums, and analysis/reporting processes to ensure team alignment
• Lead large teams through education and influence to optimize operational outcomes for data center/CEM global programs
• Drive operational excellence within critical operational performance and compliance environments
• Support a culture of 100% data center uptime according to JLL contractual parameters, exceeding customer expectations
• Lead data center site assessments, JCAP site assessments, and other on/off-site deliverables for clients and JLL
• Provide account-specific data center solutions and transition support for complex engagements and transformation programs in high-risk environments
• Monitor market trends and changes to ensure JLL provides industry best practice in DC FM Operations delivery

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior