Director, Data Center Facilities Engineering and Operations
About The Position
You lead the way. We have your back. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? We need someone to lead facilities engineering and operations teams for a new enterprise data center currently under construction in Phoenix. This Director role will be responsible for the following:
Requirements
- 10+ years of relevant experience with full accountability for managing data center facility operations.
- Experience leading teams of 10+ direct reports in a high-availability environment.
- Strength in change management and large-scale project management.
- Proven expertise as a technical subject matter expert across critical data center systems, including mechanical, electrical, controls, and life-safety infrastructure.
Nice To Haves
- Familiarity with hyperscale data center facilities and network architectures.
- Experience managing multiple facilities in one region or campus.
- Active engagement with relevant industry organizations, certifications, events, and conferences.
- Exceptional business and communication skills—including analysis, collaboration, presentation, and influence—demonstrated within a corporate environment.
Responsibilities
- Lead a 24×365 data center team with responsibility for all aspects of facilities infrastructure, ensuring effective performance in all operations and maintenance activities.
- Recruit, hire, coach, and develop all facilities team colleagues.
- Establish Standard and Emergency operating procedures and training programs to ensure a strong safety culture and compliance with OSHA, NFPA, and company standards.
- Serve as the 24x7 escalation point for facilities-related incidents and emergencies, coordinating response and resolution.
- Implement and manage a comprehensive maintenance program including procedures, training, schedules, and third-party vendor engagements.
- Partner closely with the Data Center IT Operations team and develop and maintain strong relationships across the enterprise.
- Manage operating budgets and resource planning while supporting capital budgeting, forecasting, and infrastructure investment planning.
- Interface with utilities and local agencies as required.
Benefits
- Competitive base salaries
- Bonus incentives
- 6%25 Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
