Director, D2C Final Mile Logistics Platforms and AI

Samsung•Coppell, TX

About The Position

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems. For more than four decades, Samsung has driven innovation, economic growth, and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services, and AI technology, we’re creating smarter, sustainable, and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us Role and Responsibilities The Director of Final Mile Logistics Platforms and AI leads strategic initiatives across Mobile, Appliance, and TV Final Mile, and AI domains to drive operational efficiency, productivity improvements, and profitability for Samsung Electronics America. This role is critical as SEA is completing a migration of ERP systems and should support providing continuity and expertise to ensure a successful migration from legacy SAP systems while identifying and implementing value-added innovations across business units. This leader owns platform strategy, AI enablement, operational execution, and transformation delivery across Mobile, Home Appliances, and TV business lines.

Requirements

Bachelor's degree in Business, Supply Chain Management, Information Technology, or related field
15+ years of experience in supply chain operations, logistics, or technology implementation
Demonstrated experience leading cross-functional teams and managing direct reports
Strong knowledge of enterprise platform migrations and system implementations
Proven track record of delivering operational improvements and cost savings
Ability to travel 25% of the year
Experience with SAP modules including LE, SD, MM, WM, TM, and BASIS (required for legacy system transition support)
Familiarity with modern logistics platforms and TMS solutions
Understanding of AI/ML applications in supply chain and logistics operations
Proficiency with data analysis and reporting tools

Nice To Haves

Master's degree in Business Administration, Supply Chain, or related field
Experience with Cello or similar next-generation logistics platforms
Background in consumer electronics or high-volume distribution environments
Knowledge of mobile device logistics and reverse logistics operations
Strategic thinking with ability to translate vision into executable plans
Strong analytical and problem-solving skills
Excellent communication and stakeholder management
Change management and organizational leadership
Results-driven with focus on measurable business outcomes

Responsibilities

Lead the Platforms and AI functionality with three direct reports overseeing Mobile, Final Mile, and AI functions
Identify, evaluate, and implement innovations that improve efficiency, reduce costs, and increase profitability
Partner with cross-functional teams to prioritize value-added initiatives aligned with business objectives
Report directly to the Department Head of D2C Final Mile on strategic direction and progress
Serve as subject matter expert during migration from SAP to Cello platform
Provide critical support for Mobile division operations during the transition period following leadership changes
Ensure business continuity and minimize disruption during platform migration
Leverage institutional knowledge of legacy systems to inform transition strategy
Provide leadership and strategic direction for mobile technology integration and optimization
Ensure systemic issues are mitigated to avoid impact to $16B annually
Drive process improvements and innovation within mobile operations
Ensure alignment between mobile initiatives and broader organizational goals
Lead innovation and process improvement initiatives for last-mile logistics
Identify opportunities to enhance delivery efficiency and customer experience
Implement technology solutions to optimize final mile performance
Partnership with final mile carriers to provide support for enhancements and future engagements that require integration and architecture end point changes.
Partner with engineering, data science, and IT to move AI Concepts from idea to execution, ensuring human-in-the-loop governance.
Establish and lead AI implementation strategy across business units
Evaluate emerging technologies for potential operational applications
Drive automation initiatives to improve productivity and reduce manual processes
Build organizational capability in AI and advanced analytics