Director, CX Platform & Data Strategy

HealthEquity

3d•$137,500 - $182,000•Remote

About The Position

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. Overview How you can make a difference Delivering differentiated customer experience at HealthEquity requires a trusted, integrated foundation of Customer Experience platforms, analytics, and data science—one that enables understanding, prioritization, action, and learning at enterprise scale. The Director, CX Platform & Data Strategy owns the CX technology and data backbone that powers customer understanding and CX decision‑making. This role ensures CX platforms, analytics, and data science operate as a single, coherent capability that leaders trust and teams act on. This leader brings deep Customer Experience platform expertise together with strong data science fluency, enabling faster, more confident decisions grounded in customer and business outcomes. Agentic CX implementation experience is a must to enable unification of VOC Signals and democratize insights and decisions at scale. What you’ll be doing The Director is accountable for designing, operating, and evolving the systems and data that enable HealthEquity to understand customers and act decisively. This role leads the strategy and execution of CX platforms supporting Voice of Customer, journey analytics, and closed‑loop action. Platforms are designed not as passive insight repositories, but as systems that reflect how leaders prioritize and how teams execute against customer problems. With strong data science fluency, this leader partners directly with analysts, data scientists, and engineers to shape analytical approaches, review models, and translate complex data into insights that drive prioritization and action. This includes ensuring analytics are interpretable, financially grounded, and tied to customer and business outcomes. The role owns CX data quality, integration, and governance across structured and unstructured sources while aligning with enterprise data architecture. Just as importantly, it ensures analytics reduce ambiguity rather than create it—enabling faster, more confident decisions. This is a hands‑on leadership role requiring direct engagement in platform strategy, analytical review, data prioritization, agentic CX delivery and executive decision support.

Requirements

Bachelor’s degree required; degree in analytics, data science, or related field preferred
8+ years of experience in CX platforms, analytics, or data strategy
Agentic CX delivery
Deep familiarity with CX platforms and journey analytics tools
Strong grounding in data science concepts and applied analytics
Ability to translate data into CX and business decisions

Responsibilities

Designing, operating, and evolving the systems and data that enable HealthEquity to understand customers and act decisively.
Leads the strategy and execution of CX platforms supporting Voice of Customer, journey analytics, and closed‑loop action.
Partners directly with analysts, data scientists, and engineers to shape analytical approaches, review models, and translate complex data into insights that drive prioritization and action.
Owns CX data quality, integration, and governance across structured and unstructured sources while aligning with enterprise data architecture.
Direct engagement in platform strategy, analytical review, data prioritization, agentic CX delivery and executive decision support.