Director, Customer Trust

Illumio•Sunnyvale, CA

6d•Hybrid

About The Position

Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running. Location: 4 on-site days a week in Sunnyvale, CA Headquarters. Our Team's Vision: Security at Illumio is not a control function. It’s part of how the business operates and grows. We protect the company, enable the business, support product velocity, and help earn customer trust - working across engineering, product, and go-to-market teams to turn risk into clear. actionable decisions. Our goal isn’t to slow things down. It’s to build a security function that scales with the business and actually works in the real world. The Director of Customer Trust leads the company’s customer-facing security engagement program. Reporting to the VP of Security, this role is responsible for building trust with our customers, and ensuring customers understand the company’s security architecture, practices, and product security model. The Director will partner closely with Sales, Customer Success, Product, and Security teams to support enterprise sales cycles, manage customer security reviews, and scale the company’s ability to respond to security assessments and inquiries. This role acts as the primary interface between the Security organization and customer security teams.

Requirements

10+ years of experience in customer trust, cybersecurity, security assurance, product security, or security consulting
Experience engaging directly with enterprise customers on security topics
Familiarity with common security frameworks and assessments (SOC 2, ISO 27001, ISO 42001, PCI-DSS, SIG, CAIQ)
Strong communication skills with the ability to translate complex security concepts for customer audiences

Nice To Haves

Experience in complex multi-cloud, hybrid, and large scale platform security environments
Experience supporting enterprise sales cycles, customer support and customer success escalations
Experience managing customer security or security assurance programs
Experience previously working at a security vendor in a similar trust role

Responsibilities

Serve as the primary security representative during customer security reviews and technical discussions
Participate in enterprise sales cycles to address customer security questions and architecture reviews
Engage directly with customer security teams and CISOs to explain the company’s security posture
Lead the team responsible for responding to security questionnaires and customer security assessments
Maintain and improve the security response knowledge base and evidence repository
Improve efficiency and scalability of questionnaire responses
Ownership over Illumio’s customer facing Trust Center
Partner with Sales and Customer Success teams to remove security-related blockers in enterprise deals
Provide clear explanations of the company’s security architecture and product security controls
Develop security collateral that supports customer trust and sales enablement
Identify recurring customer security concerns and communicate them back to Security and Product teams
Work with Product Security and Engineering to address systemic trust gaps
Help improve documentation and transparency around security practices