Director, Customer Support
LinkSquares, Inc.•Boston, MA
293d
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About The Position
As Director, Customer Support, you will play a key leadership role in ensuring our customers have exceptional experiences with our product. You will oversee and mentor a small but dedicated support team, managing day-to-day operations while driving improvements in process, efficiency, and customer satisfaction. You will work closely with cross-functional teams (Product, Engineering, Customer Success, Services, Sales) to ensure seamless customer interactions, product feedback loops, and overall operational excellence. This is a role for someone with a can-do attitude with a desire to learn and grow as they scale a best in class customer support function.
