This role will be responsible for managing and leading a team of customer and operational support professionals, ensuring delivery of on time and in full delivery expectations, collaborating cross functionally to drive continual operational efficiencies and process improvements, while providing exceptional customer service. This Director owns the customer support framework and setting and maintaining standards for customer support and engagement, as well as collaborating with cross-functional teams to ensure the successful adoption of vendor compliance expectations for each key account. This includes managing and directing daily operations of assigned Customer Service and Operations liaison team and the overall success of the assigned group. This director will also be responsible for translating strategic vision to assigned group by creating actionable tasks for the teams.