Director, Customer Success

Intellistack • Denver, CO

1d • $210,000 - $235,000

About The Position

At Intellistack, we're committed to revolutionizing the way organizations collect information, automate workflows, and create seamless digital experiences.
Founded with the belief that work should be simplified, Intellistack has grown into a leading provider of powerful, no-code productivity solutions that help teams do more with less. Across thousands of organizations worldwide, our tools and platform empower users to quickly build custom forms, automate document generation, capture eSignatures, and streamline data-driven processes—all without needing to write a single line of code.
With intuitive solutions that put power in the hands of everyday users, we make it easier to build, automate, and optimize processes at scale.
Who We Are
At Intellistack, we don’t do status quo. We move fast, think deep, and build what’s next—powered by people, supercharged by AI.
We’re a team of builders: curious, driven, and relentless about solving the real problem. Around here, feedback is fuel, clarity wins, and change is the default setting. If you’re hungry to grow and ready to leave a dent, you’ll fit right in.
Who You Are
You are a senior, people-first leader and customer strategist who knows how to scale Customer Success through managers and systems. You combine executive-level communication skills with a strong operational and data-driven mindset, and you are passionate about delivering measurable customer outcomes that drive retention, expansion, and long-term value.
You thrive in cross-functional leadership environments, translate customer insights into company-wide strategy, and set a high bar for customer experience across the entire post-sales lifecycle. You have successfully built, led, and scaled Customer Success teams before, and you understand how to design repeatable motions, healthy portfolio models, and strong executive customer relationships at scale.
What You’ll Do
Own the overall strategy, performance, and outcomes of the Customer Success organization, driving retention, growth, and customer value.
Lead, develop, and scale Customer Success Managers, setting clear expectations and career paths.
Establish and optimize scalable Customer Success processes, operating models, onboarding motions, digital touch, and success motions across segments.
Serve as executive sponsor for strategic and at-risk customers, ensuring strong executive relationships and outcomes.
Partner with Sales leadership on account strategy, renewals, and expansion alignment.
Act as the senior voice of the customer, influencing Product and Engineering priorities with data-driven insights.
Partner with CS Ops / Rev Ops to define KPIs, forecasting, reporting, and CRM best practices.
Use data and customer insights to identify trends, mitigate risk, and continuously improve customer experience.

Requirements

• 5+ years of people management experience, including managing managers or senior Customer Success leaders
• 8+ years of experience in Customer Success, Account Management, Consulting, or a related SaaS role
• Proven track record of scaling Customer Success organizations and improving retention, customer health, and expansion outcomes
• Strong executive presence with the ability to influence senior stakeholders internally and externally
• Deep experience designing and operationalizing CS processes in a SaaS environment
• High comfort level with data, metrics, forecasting, and CRM systems (Salesforce or similar)
• Willingness to travel periodically for customer meetings, team collaboration, or company events

Nice To Haves

• Experience leading Customer Success teams supporting mid-market and enterprise SaaS customers
• Familiarity with digital workflow, automation, or form-based platforms
• Experience partnering with executive Sales leadership on renewals, expansion strategy, and GTM alignment

Responsibilities

• Own the overall strategy, performance, and outcomes of the Customer Success organization, driving retention, growth, and customer value.
• Lead, develop, and scale Customer Success Managers, setting clear expectations and career paths.
• Establish and optimize scalable Customer Success processes, operating models, onboarding motions, digital touch, and success motions across segments.
• Serve as executive sponsor for strategic and at-risk customers, ensuring strong executive relationships and outcomes.
• Partner with Sales leadership on account strategy, renewals, and expansion alignment.
• Act as the senior voice of the customer, influencing Product and Engineering priorities with data-driven insights.
• Partner with CS Ops / Rev Ops to define KPIs, forecasting, reporting, and CRM best practices.
• Use data and customer insights to identify trends, mitigate risk, and continuously improve customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed