Director, Customer Success

TD SYNNEX

49d

About The Position

As a Customer Success Director at TD SYNNEX, you will manage high-value customer relationships, ensuring successful software distribution, onboarding, adoption, and retention of cybersecurity solutions distributed through TD SYNNEX. You will act as a trusted advisor, driving value realization and long-term engagement, while working cross functionally with Sales, Product, and Support teams. This role is ideal for someone with strong relationship management skills, a passion for technology and security, and a proactive mindset to drive outcomes

Requirements

>5 to 8 Years of relevant work experience
>3 to 5 Years of experience directly managing / supervising employees
Experience working in or with cybersecurity software, ideally in a vendor, VAR, or MSSP model.
Demonstrated ability to manage enterprise or high-touch accounts with a consultative, value driven approach.
Strong understanding of cybersecurity technologies and/or IT infrastructure solutions.
Excellent communication, stakeholder management, and problem-solving skills.
Familiarity with tools like Salesforce, Gainsight, HubSpot, Client Success, or similar CS and CRM platforms.
Ability to work cross-functionally with Sales, Product, and Support in a fast-paced environment

Responsibilities

Customer Relationship Management: Build and nurture appropriate relationships with key stakeholders to drive trust and ensure satisfaction, solution adoption, and alignment with business goals.
Onboarding & Implementation Support: Lead and/or facilitate new end-customer onboarding processes, ensuring quick time-to-value with effective deployment and enablement strategies.
Product Adoption & Optimization: Monitor product usage metrics and customer health to proactively drive adoption, minimize churn risk, and identify upsell opportunities.
Provides direction and leadership to the teams under scope of responsibility. Establishes and communicates goals and objectives for the teams that are in line with the corporate direction.
Account Expansion: Partner with Sales to identify and qualify expansion opportunities across your portfolio. Help customers explore additional products, services, or vendors in the distribution ecosystem.
Advocacy & Voice of Customer: Collect feedback and insights from customers to influence product development and improve operational processes. Act as the voice of the customer internally.
Renewals & Retention: Own renewals in partnership with Sales and Contracts teams, ensuring strong NRR (Net Revenue Retention) and minimal churn.
Process Improvement & Documentation: Help build and refine scalable success plans, playbooks, and engagement models appropriate for a distribution business

Benefits

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

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