Director, Customer Success - LATAM
About The Position
As a Director, Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. You'll be expected to seamlessly shift between high-level strategy and detailed execution in an effort to create alignment, trust and buy-in overtime. This role ultimately impacts our customer experience and retention at scale. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Requirements
- Someone with 2+ years managing managers and prior to that, 2+ years overseeing a high performing team of Customer Success Managers
- Experienced in Customer Success or Account Management, 8+ years of experience preferred with a minimum 3 years in the SaaS space
- Proven track record of success in negotiating and coaching contract terms and overcoming pricing objections for renewal and up-sell opportunities
- Familiar with the B2B tech space or with subscription based software preferred
Responsibilities
- Develop and maintain accurate team forecasts
- Coach and guide teams through renewal and expansion negotiations
- Take ultimate ownership of all account relationships and manage customer and team escalations
- Motivate teams that proactively foster customer relationships to achieve trust and revenue growth on a consistent basis
- Invest in building a set of proactive managers that focus on effective communication both internally & externally
- Prioritize talent attraction, retention, and development; ultimately creating an ecosystem of high performing teams
- Manage competing priorities in an ever-changing environment, displaying prioritization
Benefits
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous and competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
