Director, Customer Success

XIFIN, Inc.•Charleston, SC

37d•Onsite

About The Position

As a Director, Customer Success at XiFin, you'll be a key member of a high-performing team of Revenue Cycle Management (RCM) professionals, reporting directly to the VP of RCM. This is more than a client-facing role - it's a strategic leadership opportunity to guide enterprise-level relationships, deliver measurable outcomes, and drive transformation in healthcare billing operations. You'll serve as a trusted advisor to executive stakeholders, owning the end-to-end client experience and ensuring the delivery of tailored RCM solutions that drive operational and financial success. This role demands a sharp, analytical thinker who thrives in a fast-paced, customer centric environment and can lead through influence, insight, and collaboration. This leadership role demands a strategic thinker who excels in client engagement, revenue cycle operations, and has strong analytical acumen to drive business growth and operational excellence. This is an exciting opportunity to join a team that values continuous learning, mentorship, and operational excellence. This position will be located at our offices in Austin or Dallas, TX, or Charleston, SC. US travel is expected for this role, no less than 25%.

Requirements

A strategic mindset with the ability to connect data, people, and process to drive client outcomes.
Strong analytical and problem-solving skills - you don't just spot issues, you find solutions and act on them.
A relationship builder who earns trust and followership with clients and internal teams alike.
Exceptional leadership, communication, and project management skills.
Passion for continuous learning, growth, and operational excellence.
Bachelor's degree in Healthcare Administration, Business Administration, Finance, or related field required
8+ years of proven leadership experience in strategic revenue cycle management within healthcare, laboratory or pharmacy billing, or related fields.
Strong understanding of healthcare billing, coding, insurance verification, collections, and compliance regulations.
Demonstrated experience working with mid-level and senior-level client executives, providing insights and influencing decision-making.
Leadership skills with the ability to motivate and manage a team.
High level of proficiency in CRM software, MS Office Suite (Excel, Word, PowerPoint), and familiarity with RCM platforms

Nice To Haves

A Master's degree is a plus.

Responsibilities

Build and strengthen executive-level relationships with strategic enterprise clients through regular engagement and on-site meetings.
Act as a consultative partner, identifying client needs and demonstrating how RCM services can solve their most critical operational challenges.
Assess software adoption and RCM workflows, providing recommendations that drive productivity and process improvement.
Lead initiatives that enhance client satisfaction, retention, and loyalty by resolving issues proactively and capturing feedback that informs service delivery.
Partner with internal teams across analytics, billing, and operations to ensure timely collections, clean claims, and seamless execution.
Analyze RCM data to uncover performance gaps and deliver actionable insights through performance reviews and strategic reporting.
Communicate process updates and policy changes with clarity and urgency, minimizing risk to revenue flow.

Benefits

Comprehensive health benefits including medical, dental, vision, and telehealth
401(k) with company match and personalized financial coaching to support your financial future
Health Savings Account (HSA) with company contributions
Wellness incentives that reward your preventative healthcare activities
Tuition assistance to support your education and growth
Flexible time off and company-paid holidays
Social and fun events to build community at our locations!

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