Director, Customer Success

Sprinter Health • San Francisco, CA

2d

About The Position

The Customer Success Director is responsible for the implementation, ongoing satisfaction, retention, expansion and outcomes realization for an assigned portfolio of Sprinter Health’s customers. You will work with a cross-functional team to ensure team best practices, policies, and customer-first initiatives are met. You act as internal champions to coordinate the processes and motions required for sustained customer success and growth.

Requirements

• 7-10 years of experience in customer success, account management, sales or consulting
• Strong orientation toward problem-solving with a systematic and managed approach
• Experience working with sales, operations, product, and other members of cross-functional teams
• Urgency in execution and tendency toward speed with the ability to adapt and change
• Strong empathy for customers
• Comfortable with ambiguity
• Excellent verbal/written communication and organizational skills
• Strong executive presence and business acumen including experience working in a B2B environment
• Proven ability to influence through persuasion, negotiation, and consensus building
• Exercise judgment, with guidance, in methods, techniques, and evaluation criteria for obtaining results

Responsibilities

• Lead customer interactions in a manner that establishes credibility and trust as a business and thought partner
• Collaborate cross-functionally to lead customers through the Sprinter Health customer journey to achieve strong customer satisfaction, adoption, and partnership success
• Partner with each customer to develop a multi-year strategic plan with ambitious growth targets
• Develop relationships at all levels within the customer organization, ensure cohesive communication, and leverage customer relationships to remove barriers and roadblocks to growth
• Serve as the Voice of the Customer within Sprinter Health by providing customer feedback to the product team to inform the roadmap
• Drive annual revenue targets and coordinate renewal of designated customer contracts
• Proactively identify customer risks and partner cross-functionally to recommend solutions and drive action plans to improve customer health
• Secure opportunities within the customer organization for the expansion of Sprinter Health services to additional departments

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed