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The Director, Customer Success Transformation Executives is responsible for executing the global Customer Success strategic vision within the Americas (AMS) region. This role involves leading a team of Customer Success Transformation Executives to drive customer outcomes, manage technical health, ensure product adoption, and secure renewals and expansions of ServiceNow offerings. The ideal candidate will have a strong leadership background, experience in managing success resources, and the ability to build trusted relationships with both internal executives and C-level clients.