Director, Customer Success Loyalty/CDP
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About The Position
As the Director of Customer Success, you will play a pivotal role in shaping the future of our customer relationships, driving product adoption, and fostering long-term loyalty. Your leadership will directly influence our ability to deliver exceptional value to our clients and ensure their success with Epsilon's solutions. In this role, you will create a collaborative environment where cross-functional teams and customer stakeholders work together to achieve shared goals. Your leadership will ensure that every customer interaction is meaningful and contributes to mutual growth and success. You will be part of a forward-thinking company that values creativity and collaboration. Leveraging cutting-edge Customer Success Management technology and best practices, you will develop innovative strategies that deliver measurable value to our clients. By continuously identifying new opportunities and refining our approach, you'll ensure that our solutions not only meet but exceed customer expectations. Your commitment to continuous improvement and purposeful innovation will help us transform customer experiences and achieve outstanding business outcomes. In this position, you will gain experience leading a high-performing team and driving strategic initiatives that enhance customer success. You will enhance your leadership, strategic thinking, data-driven decision-making, and change management skills while gaining extensive exposure to a broader set of Epsilon PeopleCloud solutions, platforms, data, and media. Your responsibilities will include driving the adoption and success of Epsilon's PeopleCloud Loyalty and Customer solutions, developing and executing strategic customer success plans, fostering strong relationships with key stakeholders, collaborating with cross-functional teams, and identifying opportunities for account growth and expansion.
